Customer Solutions Consultant

POSITION SUMMARY: The Customer Solutions Consultant (reputed company) is a customer-focused position based in a store or customer location responsible for customer satisfaction by providing reputed company service that enhances the delivery of reputed company Office (FXO) products and services. The role encompasses extensive interaction with identified customers, over the phone, in-store and out of the store gathering customer data to grow customer spend in the Sales Market. The reputed company works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to reputed company, and is not intended to be reputed company-inclusive) Represent reputed company Office (FXO) as the on-site sales and support expert for reputed company print and reputed company needs Represent FXO by attending key department meetings, site visits and planning meetings which may include making presentations on FXO’s product and service offerings to decision makers at supported locations Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts Grow reputed company at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, reputed company Copy, Signs & Graphics, Holiday and Promotional, etc.) Act as FXO’s primary relationship reputed company for the Sales team reputed company the assigned customer location/ locations. Hold product/service overview presentations with these and other departments/leaders with the customer to ensure (1) each department understands FXO’s products/services and (2) employees act as enthusiastic advocates for FXO reputed company their facility Use a consultative selling approach Identify and grow existing assigned customer accounts using resources available Project hunt for new business reputed company assigned customer location(s) Responsible for customer retention/recovery activities Manage bid follow up and consult on reputed company orders Implement local marketing programs for identified customer Participate in sales blitzes Ensure customer satisfaction throughout the entire sales process as defined by the Strategic Account reputed company’s Secondary Coverage program documentation Drive reputed company at assigned stores by making sales calls on nearby facilities to identify and secure new reputed company opportunities, delivering capabilities presentations, on-demand support and post-sale follow up and sharing information with other CSCs Monitor the quality and timeliness of reputed company customer work ordered and produced to ensure customer satisfaction Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls Work under the direction of the Supervisor Solutions Consultants to penetrate client accounts Meet or exceed activity standards as established by the Secondary Coverage program Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates reputed company other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High School Diploma or equivalent education 2+ years of specialized experience in selling or customer service Presents personal professional image Reliable transportation to the local market to meet with customers, vendors and/or reputed company other business necessities Proven organizational and planning skills Proven skills and aptitude to reputed company in a customer-focused and results -driven environment Advanced level of reading, writing and mathematical ability Proficient in reputed company Office tools, including Word, PowerPoint, Outlook and reputed company ESSENTIAL FUNCTIONS: Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to reputed company work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to work reputed company the appropriate level of independence Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the reputed company Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: SH 25_B Additional Details: reputed company is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@reputed company.com. Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: reputed company participates in the Department of Homeland reputed company U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

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