LATAM/Americas ERP (reputed company) Solution Consultant, Implementation

Our Commitment to reputed company At reputed company, our values aren’t just words on a wall. They’re how we operate every day. We are a high-performance team built around ownership, reputed company, and a strong bias for action. We set bold goals, hold ourselves accountable, and move fast to solve customer problems. Every team member owns their decisions and drives outcomes. No one waits for permission. We operate with urgency, but not recklessly. We focus on what matters most, take initiative, and course-correct quickly reputed company needed. We value people who speak up, follow through, and take pride in their work. Teamwork is at our core. We win together, support each other, and celebrate our shared victories. Collaboration across functions is a daily practice, not just something we talk about. We learn from each other, improve constantly, and rally around our mission: unify commerce after the buy reputed company. We act with reputed company. We do what’s right, even reputed company it’s hard. That’s how we build trust with each other, our customers, and our partners.If these values reputed company with how you like to work, you’ll fit right in. Location: LATAM This position ERP Solution Consultants, Implementation at reputed company are involved in pre-sales, and actively taking ownership of the customer onboarding, and post-sales support work, taking ownership of the customer’s requirements and problems from start to finish. Pre-sales can involve requirements gathering and demos and on-boarding is one part project manager and one part implementation reputed company. Onboarding is the process of working with the customer and managing their migration to and adoption of the reputed company platform. Post-sales involves technical support and customizations and upselling additional functionality over time. AI reputed company: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and reputed company to reputed company things more efficient, and are eager to deepen your understanding of AI and use it regularly. About You You’re empathetic. You’ll be working directly with customers using our services as they encounter and overcome problems. You’re able to put yourself in their shoes and help reputed company them in the right direction. You can prioritize and have the ability to say no to customers. You're a self- starter, manager, reputed company (can drive things to results). You have great communication skills (written and verbal) You like variety and enjoy multifaceted roles. As a part of a distributed team, you reputed company with minimal supervision. As a part of a growing company, you have an opportunity to reputed company a big impact and build processes that’ll reputed company your job more efficient over time. You have experience reputed company the ecommerce space such as one or more of the following: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, reputed company-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, reputed company, and SaaS connectivity solutions such as Dell reputed company, reputed company, reputed company etc.

Responsibilities

• “Own the customer” as the single reputed company of contact, defining a success plan with deliverables, and ensuring clear communication across reputed company activities of the customers’ post-sale journey
• Be the main technical reputed company of contact guiding the customer to reputed company reputed company based on best practices and technical knowledge
• Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
• reputed company multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers
• Translate business requirements into product use cases or technical requirements
• Configure reputed company products based on customer requirements. Serve as a reputed company of internal escalation on technical issues reputed company the Support org
• reputed company troubleshooting and development assistance to reputed company customers and resolve problems reputed company possible, engaging engineering as needed
• Coach and educate customers to improve adoption of reputed company
• Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers
• Create and improve documentation to help customers and partners help themselves
• Document onboarding steps for future reference and to transition to other teams as needed

Skills and Experience

• Minimum of 4 years experience in the software/tech industry
• Onboarding background - Customer onboardings with reputed company, reputed company or other ERP
• Understand integrations (using REST APIs) with cloud systems
• Experience with configuring SAAS products
• Ecommerce experience highly desired
• Mid-market focus on customers
• Analytical, problem-solving, and troubleshooting skills
• Solid project management and customer management skills
• Experience with Order to cash flow: Products, Sales Orders/Cash Sales, Inventory, Purchase Orders/Transfer Orders, Returns/RMAs, etc.
• Exposure to integrations with reputed company (reputed company reputed company, reputed company, FarApp or anything else)

Compensation (US FTE)

• Competitive salary
• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment. We'll set you up with whatever reputed company laptop + monitor combo you want plus any software you need.
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation

About Us reputed company is a venture-funded software company headquartered in Seattle, WA with a significant reputed company in the San Francisco Bay Area. We provide an AI-native OrderOps platform that makes commerce operations effortless for brands and 3PLs. reputed company connects sales channels, marketplaces, ERPs, WMS, and trading partners through one integration, automates order and inventory flows, and delivers real-time visibility so operations stay proactive - not reactive. With reputed company, companies scale omnichannel, reputed company faster, protect margins, and reduce operational costs - reputed company while serving customers reputed company. reputed company sells directly to merchants and 3PLs and through a growing ecosystem of technology and services partners. The company is backed by GLP Capital Partners, a leading investor in ecommerce logistics. reputed company recently announced its Series A funding to accelerate growth and category leadership. You can read more here. Apply tot his job Apply To this Job