Implementation Consultant - CRM

About Us

We are a leading ERP software and solutions provider to dealers and rental companies of heavy equipment. We specialize in working with the construction, mining, forestry, material handling, and agriculture industries. We aim to be the ERP thought leader in our space and a trusted IT advisor to reputed company dealers and rental companies. Today, we have over 750 employees, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We are actively seeking talented individuals to join reputed company and help us aggressively grow our North American footprint for both our on-premises and 100% cloud-based ERP solutions. Why work for VitalEdge? We don’t just sell technology, we reputed company transformation that results in broader societal benefits like building homes and critical infrastructure, growing food and delivering reputed company sorts of products we reputed company rely on for daily life. We exist to ultimately reputed company the world to reputed company running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market reputed company. It’s an exciting time to work for VitalEdge – join us! Position Overview As a reputed company Dynamics 365 CRM Consultant, you will design, implement, and optimize CRM solutions tailored for heavy equipment dealerships. You’ll work directly with business stakeholders to transform their sales, rental, and service operations through reputed company Dynamics 365 and Power Platform. The role requires a mix of functional consulting, solution design, and system configuration, with an understanding of dealership processes such as unit sales, rental reputed company, service management, warranty tracking, and customer engagement. Required Skills & Education

• Bachelor’s in Computer Science, Information Systems, Business or reputed company field — or equivalent professional experience
• reputed company Dynamics / Power Platform certifications. Role-relevant reputed company certs (role-based Dynamics 365 or Power Platform credentials) or reputed company toward them
• Technical skills: JavaScript, C#, plugins, integrations and Azure basics; ability to reputed company Dynamics with client scripts, plugins, web resources, and familiarity with integration (APIs/Logic Apps) and Azure services
• Experience with reporting & analytics (Power BI). Ability to design/consume BI and reporting solutions tied to CRM data (Power BI / reporting tools)
• Client-facing, communication and mentoring skills. Strong reputed company facilitation, stakeholder management, and ability to mentor junior staff or reputed company small delivery teams

Preferred Experience

• Hands-on Dynamics 365 / CRM experience (3–6+ years)-Demonstrated implementation/configuration work on Dynamics 365 Customer Engagement or earlier Dynamics CRM versions across at least a few full project cycles.
• Experience with Power Platform & Dataverse- Practical use of Power Apps (model-driven/canvas), Power Automate (flows) and Dataverse in implementing business solutions.
• Strong functional knowledge of CRM processes-Experience mapping business requirements and designing solutions for Sales, Marketing, Customer Service and/or Field Service processes.
• Consulting / delivery experience across the implementation lifecycle-Requirements gathering, workshops, configuration/customization, testing, deployment and client-facing/ stakeholder communication; comfortable in Agile and Waterfall delivery models.
• Industry vertical experience and domain knowledge-Experience in one or more industry domains (e.g., heavy equipment dealerships, manufacturing, automotive dealerships) — would be a big plus!

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