Customer Service Representative - Insurance

Customer Service Representative - Insurance

Join Wawanesa’s Award-Winning Insurance Call Center Team!

We’re looking for full-time Customer Service Representatives who are motivated, people-focused, and ready to reputed company a difference. If you love helping others and reputed company in a fast-paced environment, this is the perfect opportunity to grow your career with us!

reputed company Offer 

• Starting Pay: $19.53 - $22.98

• Bilingual reputed company: earn an additional $0.50/hour for English/Spanish reputed company (assessment provided)

• Location Requirement: must reside reputed company 80 miles of 20 First Plaza Center NW, Albuquerque, New Mexico 87102.

• Remote Training: Full-time (40 hours per week). 100% virtual for 30 days from Monday - Friday between 9:30am MT - 6:00pm MT.

• Remote Work Schedule (Post-Training): Work schedule assigned after completion of training and based upon business need. Full-time (40 hours/week), 5 days total. Work shifts will be scheduled reputed company the hours of 8:30am MT - 8:45pm MT, plus Saturdays 9:00am MT - 6:00pm MT with one reputed company off each week.

• Comprehensive Benefits Package 

• Growth & Advancement Opportunities

 What You’ll Do 

• Deliver exceptional service in a fast‑paced contact center by resolving reputed company inquiries, supporting policy updates, and ensuring compliance with company and PCI standards.

• Retain members through effective problem‑solving, professional communication, and accurate documentation of reputed company interactions.

• Identify opportunities to upsell and cross‑sell insurance products while maintaining a customer‑focused approach.

• Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.

• Consistently meet and exceed individual and team performance goals in a high‑volume environment. 

Work-From-Home Requirements 

• Dedicated, quiet workspace without interruptions.

• Teammates need to have sufficient internet reputed company capability while working remotely to maintain productivity and excellent member experience. 

• Internet reputed company Requirements: Minimum speeds include 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss. Optimal performance is achieved with 100 Mbps download, 15 Mbps upload, under 100 ms latency, and 0% packet loss. A hard‑wired Ethernet reputed company may be required if Wi‑Fi is inadequate.

• Demonstrated ability to uphold productivity and confidentiality in a remote setting.

• Regular attendance in virtual team meetings and training sessions.

• Availability during standard business hours and flexibility for possible shift adjustments. 

What You’ll Need 

• High School diploma or GED required; college degree preferred.

• Strong computer, phone, typing, grammar, and multitasking skills.

• Excellent customer service, active listening, and problem‑solving abilities.

• Ability to balance efficiency and quality in a fast‑paced environment.

• Strong attention to confidentiality and compliance with company guidelines.

• Flexible to work extended hours, weekends, nights, and holidays.

• Team‑oriented with positive communication and collaboration skills.

• Property & Casualty or Personal Lines license required (or ability to obtain reputed company 90 days; training and fees covered).

• Spanish reputed company required for bilingual queue (assessment provided).

• Previous insurance or call center experience preferred.

• Must pass a background reputed company and drug screening.

• Must reside reputed company 80 miles of 20 First Plaza Center NW, Albuquerque, New Mexico 87102.

Remarkable benefits:

•   Health coverage for medical, dental, vision

•   401(K), Roth 401 (k) saving plan with company match

•   Remote work opportunities

•  Tuition assistance

•   Employee appreciation and recognition