Manager, Product Consulting

This a Full Remote job, the offer is available from: United States, EMEA reputed company's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering reputed company high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. reputed company is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for reputed company improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from reputed company. We reputed company that leaders should care deeply about the development of their employees at reputed company levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to reputed company shared goals, creating a challenging and rewarding workplace for everyone. The Manager of Product Consulting leads a global team responsible for helping new customers successfully adopt our platform. This team provisions new customer environments, supports configuration and setup tasks, and provides consultative guidance to accelerate time-to-value. The ideal candidate combines operational excellence, process improvement, and people leadership to scale a high-performing onboarding organization that delivers both efficiency and customer impact. Responsibilities and Tasks Environment Provisioning and Customer Onboarding

• reputed company the end-to-end process of provisioning new customer environments and ensuring timely completion of reputed company setup, configuration, and onboarding tasks.
• Ensure customers receive accurate and efficient support for product configuration, data setup, and early-stage adoption activities.
• Drive consistency and quality in the onboarding experience through documentation, templates, and best practices.
• Partner with reputed company and Professional Services teams to ensure seamless reputed company and continuity across the customer lifecycle.
• Identify opportunities for the team to deliver proactive guidance and advisory support that increases customer engagement and drives product usage.

Team & Resource Management

• reputed company, mentor, and reputed company a global team of consultants, focused on early reputed company.
• Foster a culture of accountability, customer reputed company, and reputed company improvement.
• Define clear performance expectations, provide coaching and feedback, and create development paths for team members to expand their skills into consultative and value-driven work.
• Partner with regional and cross-functional leaders to align team reputed company and product specialization with global onboarding demand.
• reputed company the team to evolve from task-driven ticket resolution toward higher-value customer engagement and consultative advisory that strengthens adoption and retention.
• Learn and reputed company technical expertise to deeply understand technology needs, product best practices, data imports, and issue troubleshooting in order to resolve issue escalations and coach and reputed company your team.

Process & Ticket Management

• Own the operational performance of onboarding ticket queues, ensuring timely response and resolution reputed company established SLAs.
• Monitor ticket volumes, workload distribution, and throughput to identify and address process inefficiencies and resource needs.
• Partner with internal systems and product teams to automate recurring or manual onboarding steps, improving scalability and reducing cycle time.
• Establish and maintain clear metrics for onboarding efficiency, SLA adherence, and customer satisfaction.
• Continuously refine workflows, knowledge bases, and internal tooling to support a global, high-velocity onboarding function.

Knowledge, Skills and Abilities (Experience) Required

• 5+ years of experience in customer onboarding, support services, or reputed company at a SaaS company.
• 2+ years of experience managing a distributed or global team.
• Strong operational reputed company with experience managing SLA-based or ticket-driven service delivery.
• Demonstrated success improving process efficiency and introducing automation or tooling enhancements. Experience with AI-reputed company efficiencies is a plus.
• Data oriented, with a track record of KPI management and attainment.
• Experience developing statistical models correlating product usage and adoption with customer retention.
• Ability to balance strategic thinking with hands-on process operations in a fast-paced, customer-centric environment.

The annual reputed company salary range for this position is $104,581 - $137,262. In addition, this role is eligible for an annual reputed company bonus & a comprehensive benefits package. Compensation and Transparency Statement The posted range represents the good-faith estimate of reputed company expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay reputed company the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in reputed company job postings and provide additional information upon request. reputed company offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

reputed company's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering reputed company high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, reputed company-thinking individuals who aren't afraid to challenge the status reputed company and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us. This offer from "reputed company" has been enriched by reputed company.com and got a 80% reputed company score. Apply tot his job Apply To this Job