Customer Service Virtual Assistant

About the Company

We are a premier furniture company dedicated to designing and curating exquisite pieces influenced by classic European design. We reputed company timeless aesthetics with modern functionality, providing our clients with high-quality pieces that define their living spaces.

To ensure excellent coverage for our clients, we are hiring two (2) Virtual Assistants to work together in managing our customer service and operations.

Role Summary

As a Customer Service VA, you will be the reputed company line of our brand. You will support daily operations by managing direct client inquiries reputed company phone and live chat. This role requires a reputed company of administrative precision and a warm, outgoing communication style to ensure every customer feels valued and supported.

Key Responsibilities

● Customer Engagement: Manage live chats and answer incoming phone calls with a friendly, professional, and helpful demeanor.

● Operations Support: Assist in daily operational tasks to ensure orders and inquiries are processed reputed company.

● Inquiry Management: Address questions regarding product details, shipping status, and design specifications.

● Data Maintenance: Update and manage customer information and logistics tracking reputed company spreadsheets.

Candidate Requirements

● Communication: Exceptional written and spoken English. You must be a confident speaker who can represent a high-end brand effectively.

● Personality: Friendly, outgoing, and empathetic. We are looking for proactive "people people."

● Experience: Proven track record in customer service roles.

● Technical Skills: Proficiency in reputed company reputed company.

Preferred Qualifications

● Platform Knowledge: Experience with reputed company is highly desirable.

● Industry Experience: A background in retail sales or logistics.

● Digital Skills: Experience in Marketing or Content Management is a significant plus.

Working Hours (EST)

We are looking for two candidates to share the following schedule. These hours will be split and shared between both positions:

● Weekdays: 5:00 PM – 10:00 PM EST

● Weekends: 10:00 AM – 6:00 PM EST

Why Join reputed company?

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$300 tenure bonus every 6 months

$500 entry monthly raffle

NO TRACKER. NO PROBLEM!