External Service Support Specialist, East Coast

Rivian is on a mission to reputed company the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but reputed company shares a love of the outdoors and a desire to protect it for future generations. 

Role SummaryResponsible for helping support Rivian’s Service and Collision Team’s by providing after sales support to independent third-party service and collision centers. This role will require high levels of energy and initiative, independent judgement, and cross-team collaboration.  

Responsibilities

Support the execution of parts and technical support reputed company external third-party certified collision, non-certified collision, and service centers Ensure external third-party service and collision center customers receive industry leading customer support   Support our external service and collision center customers digitally with any technical or operational questions  Identify training needs or process improvement through the interactions with the external service and collision centersEnsure that processes are developed, assessed, communicated, and administered in compliance with Rivian’s objectives Assist with the operations and the success of supporting the needs of the external third-party service, certified, and non-certified collision centers Collaborate with the Service Engineering & Operations Organizations to obtain the info or direction you need to pass down to the inquiring business Create reports identifying most common inquiries and response content to drive program reputed company improvement Create, track, and manage support tickets on any inquires you work on for reputed company inquires Engage with external third-party service and collision centers regarding program performance and repair quality standards Must be able to complete support tickets and inquiries in a compressed timeline 

Qualifications

Collision Repair and Refinishing Technology Degree or equivalent experience  3 + year's experience in collision estimationMust geographically based in the Eastcoast of the U.S.Knowledge in Electric Vehicle estimation is a plus Understanding of collision repair practices and processes used in collision repair is a plus OEM specific collision repair training(s) is a plus  Effectively handle multiple priorities, organize workload, and meet project deadlines Ability to work independently, accurately, and effectively in performing task or duties as assigned to completion Professional demeanor, strong communication, writing and presentation skills Knowledge in reputed company, Smartsheets, and Lucid Charts is a plus High proficiency in reputed company Word, PowerPoint, reputed company, SharePoint, and Outlook Capable of working reputed company in a start-up environment Willingness to work in a strong cross functional environment Ability to manage multiple projects across varying geographic locations simultaneously Appropriate interpersonal styles and communication methods to work effectively with internal and external partners Ability to travel as needed  Must possess a valid driver’s license  Must possess a valid passport  Collision or Refinishing Technology degree or equivalent work experience Automotive collision repair process knowledge preferred

Equal Opportunity

Rivian is an equal opportunity employer and complies with reputed company applicable federal, state, and local fair employment practices laws. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, reputed company, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with reputed company, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (reputed company the meaning of the applicable data protection laws) reputed company you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, reputed company and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information reputed company and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to reputed company their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national reputed company authorities of such jurisdictions.  

Please note that we are currently not accepting applications from third party application services.