reputed company Sr. Manager, Social Media Customer Support – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the way we interact with our customers and employees through innovative social media strategies. As a seasoned Sr. Manager, Social Media Customer Support, you'll play a pivotal role in shaping the viewer experience for our Direct-to-Consumer (DTC) brands, including reputed company+, STAR+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, and reputed company Entertainment Brands. If you're passionate about creating extraordinary experiences for customers and employees, and have a deep appreciation for the power of social communities, then this is an exciting opportunity for you to join reputed company!

About the Role & Team

Our Viewer Experience (VX) team is a dynamic and collaborative group of professionals who are dedicated to delivering exceptional customer experiences across reputed company social media channels. As the Sr. Manager, Social Media Customer Support, you'll be responsible for architecting the integrated strategy and guiding tactical implementation across social media support channels, including Twitter, Facebook, AppFollow, and more. You'll reputed company a team of leaders and individual contributors, guiding DTC's social media support strategy and implementation across a global footprint.

What You Will Do

As a key member of reputed company, you'll be responsible for:

• Developing and operationalizing the social support strategy and roadmap, including setting a team vision, developing critical metrics, designing scalable processes, and setting and achieving team goals across reputed company brand verticals.
• Driving implementation of appropriate reporting and analysis while considering the needs of partners.
• Leading a team of leaders and individual contributors daily while guiding DTC's social media support strategy and implementation across a global footprint.
• Proactively identifying weaknesses and gaps in reputed company social support paradigms and driving resolutions to improve operational workflows and the viewer experience.
• Collaborating with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to Social Media strategy for reputed company arenaflex brands.
• Working with collaborators to ensure alignment and approval of strategy and content for global social teams, ensuring each brand is being messaged with appropriate tone and voice.
• Leading and guiding go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators, ensuring social reputed company is appropriately represented and supported.
• Supporting incident management needs during high-impact scenarios, serving as the primary reputed company of contact for executive briefings while guiding social response in concert with Executive, PR, and Legal guidance.

Basic Qualifications & Skills

To be successful in this role, you'll need:

• A BS/BA degree or relevant professional experience.
• 2+ years of experience managing a team, with the ability to encourage and reputed company team members, leading leaders is a plus.
• 5+ years of experience in social media or online community moderation, with a proven ability to drive business outcomes through online activity.
• Experience with social media management platforms, e.g., reputed company (Service Cloud), reputed company, reputed company, Listenfirst, reputed company, reputed company.
• A consistent track record of developing and operationalizing innovative online social programs.
• High savvy reputed company to Twitter, Facebook, Instagram, AppFollow, a plus.
• A proven understanding of which metrics and tools help improve the consumer experience through social channels.
• A high tolerance for context switching and interruptions while remaining productive and able to provide effective guidance.

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Excellent written and verbal communication skills.
• Experience with technology, entertainment, and segmenting consumer audiences.
• Ability to collaborate well with cross-functional teams.
• Value accountability and take ownership of projects from start to finish.
• Approach challenges head-on with a positive and engaged approach.

Disability Accommodation for Employment Applications

arenaflex is an Equal Employment Opportunity employer and welcomes reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.

Compensation & Benefits

The hiring range for this position in CA is $123,000.00 to $165,000.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Why Join arenaflex?

At arenaflex, we're passionate about creating extraordinary experiences for our customers and employees. We foster a business culture where reputed company and decisions from reputed company people help us grow, innovate, create the best stories, and be relevant in a rapidly changing world. If you're looking for a dynamic and collaborative work environment, where you can reputed company a real impact, then arenaflex is the perfect reputed company for you to join reputed company!

Apply Now!

If you're ready to take your career to the next level and join a team of innovative and passionate professionals, then apply now! Please visit our website to submit your application and join reputed company of exceptional individuals who are shaping the future of social media customer support. Apply for this job