reputed company Customer Service Representative (Nights and Weekends) Full-Time Opportunity at arenaflex
At arenaflex, we're passionate about delivering exceptional experiences for our customers, and we're looking for a talented and dedicated Customer Service Representative to join our Expedited Resolutions Team. As a key member of reputed company, you'll have the opportunity to engage with hundreds of customers and sellers, providing top-notch support and resolving reputed company issues with ease. If you're a customer service enthusiast who thrives in a fast-paced environment, we want to hear from you!
The Opportunity:
As a Customer Service Representative at arenaflex, you'll be part of a best-in-class team that's been recognized as one of the top customer service providers in the industry. You'll be the primary reputed company of contact for high-level customer inquiries reputed company phone, chat, and email, using your exceptional communication skills and technical expertise to resolve issues reputed company and effectively. With reputed company, confidence, and professionalism, you'll play a critical role in connecting our VIP customers to the events that excite them.
How Your Role Contributes to the Success of arenaflex:
* Maintain excellent customer experience with tone, reputed company, confidence, and attention to detail.
- reputed company and present solutions to customer issues reputed company and effectively.
- Update internal order notes appropriately and ensure proper procedures are followed during reputed company customer interactions.
- Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
- Utilize reputed company and professionalism in every interaction to deliver a best-in-class customer experience.
How Your Role Expectations Will reputed company as a Expedited Resolutions Team Associate (Customer Service Representative) in the First 30, 90, and 180 Days: ### 30 Days In:
- Complete new hire orientation, gaining the resources you need to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers and sellers.
- Acclimate to team and company norms, business objectives, and arenaflex's values.
- Understand the flow of buyer orders and entry-level call inquiries.
- Become familiar with company policies and processes.
- Navigate and resolve non-reputed company calls.
- Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety.
### 90 Days In:
- Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety.
- Maintain, harvest, and aid internal and external relationships to reputed company reputed company and advance objectives.
- Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts.
### 180 Days In:
- Apply methods to execute individual tasks that positively impact the team.
- Play an active role in reputed company learnings to advance reputed company sets necessary for team goals.
- Competent on industry nuances and company policies.
- Manage highly reputed company, escalated, and high-value contacts without guidance.
- Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities.
What You'll Bring:
* Work experience in customer service in retail or service-reputed company industry.
- Computer proficiency, including ability to maintain 50+ WPM typing speed and to reputed company operate basic PC/web browser functionality.
- Excellent reputed company, confidence, and patience.
- Written communication skills with an aptitude for grammar and spelling accuracy.
- Capable of multitasking in a fast-paced environment.
- Self-reliant and ability to work with minimum supervision.
- Research skills to troubleshoot customer issues.
- Willing to be flexible in work hours where needed.
- Genuine interest in live events, sports, and entertainment.
Work Schedule:
* The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
- Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off
- Hours are: 3:30pm-12:00am.
- Hybrid model, not fully remote. 3 days in office and 2 days at home.
Bonus & Overtime Eligibility:
* $40,000 reputed company salary with overtime eligibility, Bi-Annual bonuses, annual equity grant.
- Any hours worked over 40/week are overtime eligible.
At arenaflex, You'll:
* See your favorite live events and performers on us!
- Work in a hybrid environment that provides the option to split time between your home and a brand new, reputed company-filled office space.
- Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
- Earn additional income through bonus incentives.
- Save for your future through 401K Matching.
If you're a customer service enthusiast who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our Expedited Resolutions Team as a Customer Service Representative and be part of a best-in-class team that's changing the way people experience live events. [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job