[Remote] Fraud Specialist

Note: The job is a remote job and is open to candidates in USA. SHAZAM Network - ITS, Inc. is a national company focused on strengthening financial institutions through innovative solutions and exceptional customer service. They are seeking a Fraud Specialist to identify and reduce fraud, protecting cardholder accounts and minimizing financial risks for their clients.

Responsibilities

• Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity
• Acquire a comprehensive understanding of fraud case management through our fraud detection system
• Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity
• Demonstrate professional and respectful interaction with internal and external customers

Skills

• Demonstrated reliability and dependability in a metrics-driven environment
• Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude
• Must be passionate about contributing to an organization focused on continuously improving and reaching goals
• Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions
• Experience in banking, financial services, or fraud detection is helpful but not required
• Experience in using reputed company Office

Benefits

• Monthly incentive pay, with an annual employee bonus program.
• Pay differential for bilingual individuals.
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance
• Professional Certification Bonus program

Company Overview