Field Service Technician

Donnellon McCarthy Enterprises is seeking a Field Service Technician who embodies the company's values through responsive and customer-centric service. The role involves diagnosing technical issues, repairing machines, and ensuring timely service delivery while maintaining high standards of customer satisfaction.

Responsibilities

• Represent Donnellon McCarthy Enterprises with professionalism and customer focus
• Collaborate with key operators and customer representatives to diagnose technical issues
• Repair machines, replacing faulty components as needed
• Conduct machine testing and verification, engaging key operators in the process
• Utilize the auto dispatch system to monitor service calls, providing updates to Sales and Customer Service teams
• Identify challenging service calls that may require additional attention and communicate with technicians and managers
• Initiate contact with customers within 60 minutes of call acceptance, aiming to resolve issues remotely or setting realistic arrival expectations
• Strategically plan service call sequencing to ensure timely completion while meeting customer commitments
• Efficiently manage service calls through the auto dispatch system
• Ensure timely completion of preventative maintenance and emergency calls within your designated territory
• Keep your manager informed about incomplete calls and prioritize their completion based on parts availability
• Dedicate 40 hours annually to technical and non-technical training

Skills

• High school diploma or equivalent
• Graduate of a technical school or relevant experience
• Hold a valid and clean driver's license
• Exceptional skills in customer relations
• Possess a valid driver's license and maintain a clean driving record
• Strong electro-mechanical aptitude
• Proficiency in using basic hand tools
• Ability to interpret technical documentation and schematics
• Meticulous attention to detail and a self-driven attitude
• Preferably possess a 2-year degree/diploma in electronics or related computer field
• Proficient in using Windows based notebooks
• Additional certifications such as A+, Net+ are advantageous

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Company Overview