Mortgage Funder - RFA Mortgage Corporation

RFA Mortgage Corporation is a leading Canadian-owned real estate firm specializing in Prime lending. The Mortgage Funder will be responsible for the day-to-day fulfillment of back office operational activities, ensuring timely and accurate processing of mortgage files and providing exceptional customer satisfaction.

Responsibilities

• Analyze data from various sources to prepare file for instruction
• Monitor and prioritize requests for instructions, documentation, and funds advance
• Prepare mortgage documentation for inclusion in Instructions to Solicitor
• Review and approve all Solicitor Documentation
• Manage team(s) daily funding pipelines
• Monitor and prioritizing requests received by email
• Respond to internal requests regarding general file status or issues
• Correct data entry errors as they appear on exception reporting
• Follow up with solicitors for all Final reports that fall outside our 120-closing mark
• Monitor and respond to inquiries and concerns received from Treasury, Underwriters, clients and their mortgage brokers and solicitors regarding file status or issues
• Assist with any other Funding department activities as required
• Other general administrative duties or special projects as assigned
• Maximize the efficiency and effectiveness of the funding function by maintaining an environment of continuous improvement and recommend process and procedures to streamline activities
• Investigate internal and external customer complaints and track complaints until resolved or escalated to the Designated Officer
• Performing other duties and assist with special projects, as required
• Provide exceptional customer satisfaction to clients
• Ensure all inquiries are effectively and accurately invested, responded to, and resolved to the satisfaction of clients
• Ensure Mortgage advancements are accurate and sent in a timely manner
• Work in liaison with our servicers

Skills

• A high level of proficiency with Microsoft Office products
• General knowledge of basic accounting principles an asset
• Previous experience with mortgage products, specifically in relation to customer service, administration processes, funding, and legal documentation an asset
• Strong attention to detail
• Strong PC skills, including the ability to learn new systems quickly
• Positive and enthusiastic attitude
• Excellent interpersonal, communication and customer service, and support skills
• Manage multiple priorities while maintaining a high level of quality on all deliverables

Benefits

• Health & Dental Care
• Vision Care
• RRSP Match
• Health & Wellness Spend
• Vacation & Personal Days
• Hybrid working environment

Company Overview