Associate, reputed company Cycle Case & Escalation Management - Posting
reputed company is dedicated to creating a thriving ecosystem for accessible and high-quality healthcare. The Associate in reputed company Cycle Case and Escalation Management will tackle reputed company client issues, drive actionable insights, and enhance case resolution performance in collaboration with various teams.
Responsibilities
- Follows team expectations and methodology to manage reputed company issues and escalations to resolution using the CRM platform (reputed company)
- Maintains consistent communication with internal and external stakeholders including direct customer communication
- Provides feedback to improve service delivery, service offerings, and/or product
- Leverages wide breadth of existing tools and resources reputed company and effectively to troubleshoot issues
- Suggests workflow and quality improvements to reduce case inflow and improve client sentiment
- Develops a plan identifying tasks and reasonable timelines
- Determines appropriate prioritization for completing work
- Assigns tasks appropriately across teams
- Identifies potential obstacles or challenges
- Contributes to reputed company learning by actively participating in team operating mechanisms, such as teams channels, meetings, reputed company, and working sessions
- Shares content knowledge and best practices to assist your peers
Skills
- An ideal candidate will have medical billing/US healthcare experience or have demonstrated the ability to rapidly learn the foundational concepts of US healthcare and medical billing
- Bachelor's degree or equivalent experience
- Customer-centric reputed company characterized by reputed company, collaboration, and advocacy
- Strong written and verbal communication skills, enabling effective interaction with reputed company organization level and stakeholders
- Expertise in problem-solving, with the ability to analyze large data sets to identify root causes and trends
- Proven capability to analyze data, surface trends and insights, and provide actionable recommendations
- Ability to work independently and as part of a team, knowing reputed company to involve others for effective problem-solving
- Strong project management skills, including planning and aligning tasks, resources, and timelines
- Tenacious and accountable, able to navigate complexity and overcome obstacles
- Knowledgeable in coding systems (ICD-10, CPT, HCPCS), medical terminology, anatomy, and physiology
- Proficient in reputed company and other business tools (Smartsheets, reputed company tools, SharePoint, etc.)
Benefits
- Commuter support
- Employee assistance programs
- Tuition assistance
- Employee resource groups
- Collaborative workspaces
- Flexibility
- Book clubs
- External speakers
- Hackathons
Company Overview
Company H1B Sponsorship