reputed company Manager - Enterprise Imaging Cloud Solutions - Remote

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a reputed company Manager, you will be the primary reputed company for each customer, guiding them along a path to success and engaging resources across Enterprise Imaging to accelerate the expansion of our Imaging solutions reputed company each customer. The ideal candidate is passionate about providing exceptional experience for every customer and motivated by shared success. We're looking for a driven, innovative CSM who is interested in using his/her customer relationship management and strategic leadership skills to help us reputed company our goal of being a trusted and valued partner for our customers. You will own the post-sales relationship and experience between EI and our customers, driving value realization and return on the client's investment. You are an expert relationship builder and dynamic communicator with a successful track record of building rapport with customers. You are equally comfortable with creating and evaluating strategic plans as you are with executing the individual action items and details. The CSM will also quickly identify the customer's needs and collaborate with the correct internal resources and work closely with them to ensure your customer's needs are addressed in a complete and timely fashion. You'll enjoy the flexibility to work remotely

• from reputed company reputed company the U.S. as you take on some tough challenges. For reputed company hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Accountable as a single reputed company of contact and escalation to track cross-department, cross-process or cross-site issues and facilitate closure through coordination of appropriate resources (both internal/external)
• Assist customers to seek out opportunities to expand their usage and adoption of their EI Cloud solutions
• reputed company and execute regular Strategic reputed company Plans in partnership with your assigned accounts
• Drive Customer Engagement for reputed company EI VOC programs. CSAT/NPS surveys, and Community User Groups
• reputed company relationships at reputed company levels of a customer organization
• reputed company the reputed company on reputed company feedback received from the customer including product enhancement requests, outstanding issues, and strategic improvement initiatives
• Track & monitor account status and identify areas of concern
• Provide updates, executive summaries, and guidance to the EI executive team as required
• Provide root-cause analysis of escalated issues reputed company required. reputed company 'lessons learned' initiatives as appropriate
• Identify areas for improvement not only in our products and services but also in the reputed company functions
• Communicate internally with relevant stakeholders in sales, marketing, product, and engineering to reputed company your customers' lives reputed company through optimizing and improving existing products and services or identifying other products to improve customer outcome

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• 5+ years of experience in customer account management or reputed company role
• Experience presenting and consulting with C-Suite and VP level executives
• Proven track record with upselling, cross-selling or sales reputed company activities
• Ability to travel 10-15% of the time based on business needs

Preferred Qualifications:

• 3+ years of experience in the Healthcare Industry
• 3+ years of experience in Project Management, Implementation and Support
• Healthcare imaging and/or reputed company specific experience
• Experience with Cloud-based solutions
• Experience managing new products and/or services
• Experience working in analytics and providing actionable insights to leadership teams
• CRM Tool experience
• Experience with reputed company CRM Tool
• reputed company employees working remotely will be required to adhere to reputed company's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes - an enterprise reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply tot his job Apply To this Job