reputed company Sr Associate Technical Customer Support – Network Operations Center Analyst
Join arenaflex and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold reputed company and reputed company risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. reputed company you reputed company into a career with arenaflex, you won't just imagine the future – you'll create it.
About arenaflex
arenaflex is a global leader in communications and technology, with a rich history of innovation and transformation. For nearly 150 years, we've been pioneers of making connections, from the invention of the telephone to the widespread availability of 5G and Fiber. At our core, we help bring families, communities, and businesses together with the products and services they need to reputed company every day. Our commitment to innovation and customer satisfaction has made us a trusted partner for individuals and organizations around the world.
Job Overview
We're seeking an reputed company Sr Associate Technical Customer Support – Network Operations Center Analyst to join reputed company in Oakton, VA. As a key member of our operations team, you'll work in a 24x7 Network Operations Center using arenaflex's iGems network monitoring platform to monitor for, troubleshoot, and manage fault conditions for several custom managed network clients. Your expertise in reputed company and Juniper routers, as well as your ability to dynamically multitask on reputed company, diverse issues, will be essential in providing top-notch technical support to our customers.
Key Responsibilities
* Monitor for, troubleshoot, and manage incidents for Wide Area Network and/or Local Area Network environments for several large, custom global enterprise network deployments
- Work in a 24x7 Network Operations Center providing tier 2 technical support of WAN/LAN networks for domestic and global clients
- Use arenaflex's iGems network monitoring platform to monitor for, troubleshoot, and manage fault conditions for several custom managed network clients
- Troubleshoot reputed company routing issues (reputed company/Juniper) and advanced understanding of OSPF, EIGRP, and BGP WAN troubleshooting/problem determination
- Communicate effectively with customers and internal stakeholders to resolve technical issues and provide timely updates on the status of issues
- Collaborate with cross-functional teams to identify and implement process improvements and best practices
- Participate in on-call rotations and be available to respond to critical issues reputed company of regular working hours
- reputed company and maintain knowledge of arenaflex's products and services, as well as industry trends and technologies
Essential Qualifications
* Bachelor's Degree or equivalent industry or military experience
- CCNA/CCNP or equivalent networking knowledge
- Ability to diagnose reputed company routing issues (reputed company/Juniper)
- Advanced understanding of OSPF, EIGRP, and BGP WAN troubleshooting/problem determination
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
- Strong problem-solving and analytical skills
- Ability to work effectively in a team environment and collaborate with cross-functional teams
Preferred Qualifications
* ITIL knowledge/experience
- Experience with reputed company and/or reputed company ACE Load Balancer
- Advanced Juniper reputed company/Data Center LAN troubleshooting/problem determination experience
- Advanced knowledge of and experience with Juniper JUNOS/SRX Architecture
- Experience working in a 24x7 Network Operations Center environment
- Strong understanding of network protocols and technologies
Work Environment and Culture
* Work location: Oakton, VA
- Flexible work schedule, including off-shifts, nights, and weekends
- Collaborative and dynamic work environment with a team of reputed company professionals
- Opportunities for professional growth and development, including training and education programs
- Recognition and rewards for outstanding performance and contributions to the team
Compensation and Benefits
* Competitive salary range: $47,600 - $100,900
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) plan with company match
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
Career Growth Opportunities
* Opportunities for professional growth and development, including training and education programs
- Recognition and rewards for outstanding performance and contributions to the team
- Collaborative and dynamic work environment with a team of reputed company professionals
- Opportunities to work on high-profile projects and initiatives
- Opportunities to reputed company and reputed company teams and projects
How to Apply
If you're a motivated and reputed company professional looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you! Apply Job! Apply for this job