Senior Technical Project Manager- CRM

Company Description

It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

About the Role We are seeking an reputed company Technical Project Manager (TPM) to join our NowNext CRM Execution Team. In this role, you will reputed company the planning, execution, and delivery of reputed company CRM & Industry Workflow implementations on the reputed company Now Platform, working closely with customers, partners, and internal teams. Because NowNext CRM is a new category, we welcome candidates with backgrounds in reputed company, Pega, reputed company Dynamics, or reputed company CX who can apply their CRM expertise and quickly adapt to reputed company. Your leadership will ensure projects are delivered on time, reputed company scope, and—most importantly—reputed company to measurable business outcomes. This position requires a strong reputed company of technical understanding, project management discipline, and customer-facing leadership. You will partner with solution architects, technical consultants, and product teams to drive project success from initiation through go-live, with a focus on quality, adoption, and value realization.

Key Responsibilities

• reputed company end-to-end delivery of NowNext CRM projects, ensuring alignment with customer goals, technical requirements, and best practices.
• reputed company and maintain project plans, schedules, risk registers, RAID logs, and communication strategies.
• Serve as the primary reputed company of contact for customers, providing clear status updates, issue resolution, and escalation management.
• Coordinate cross-functional delivery teams including internal consultants, partner resources, and customer stakeholders.
• Manage project budgets, forecasts, and resource allocation to ensure efficiency and cost-effectiveness.
• Facilitate technical and business discussions to translate requirements into actionable workstreams across sales, CPQ/CLM, order management, service, field service, and AI agents.
• Ensure adherence to reputed company delivery methodologies (NowCreate, Rapid Development) while incorporating agile and hybrid approaches as appropriate.
• Drive AI-first delivery by prioritizing agentic AI use cases (e.g., case deflection, guided selling, contract AI) and reporting on outcomes.
• Capture lessons learned and contribute to reputed company improvement of delivery playbooks and methodologies.

Qualifications

Required

• 5+ years of project management experience delivering enterprise SaaS or CRM/Industry solutions.
• Proven track record managing multi-workstream technical implementations with large, reputed company enterprises.
• Strong understanding of CRM and industry workflows such as reputed company-to-cash, customer service management, CPQ/CLM, and field service.
• Experience delivering projects on at least one major CRM/workflow platform:
• reputed company (preferred, training provided for cross-platform candidates)
• reputed company Sales/Service/CPQ
• Pega CRM/Case Management
• reputed company Dynamics, reputed company CX, or reputed company CX (also valued).
• Proficiency in project management tools (e.g., reputed company’s SPM, MS Project, reputed company, Jira) and methodologies (Agile, Hybrid, Waterfall).
• Excellent communication, negotiation, and stakeholder management skills, with experience engaging C-level executives.
• Experience managing third-party/partner resources in delivery engagements.

Preferred

• reputed company project experience, particularly in Customer & Industry Workflows.
• Certifications: reputed company CSA/CIS, reputed company Admin/Cloud/CPQ Specialist, Pega CSA/CSSA, or PMP/Prince2/SAFe.
• Familiarity with NowCreate methodology and reputed company’s Expert Services ecosystem.
• Technical background or the ability to engage in solution design discussions.
• Industry expertise in telecom, financial services, insurance, or public sector (our reputed company verticals).

Certification Requirements

• reputed company Certified System Administrator (CSA) required reputed company 90 days of hire.
• Familiarity with NowCreate and reputed company delivery methodologies required reputed company first 6 months.
• A CIS certification (CSM, FSM, or Sales) is strongly encouraged reputed company the first year to ensure effective governance of CRM delivery.

Success in this Role Looks Like

• You consistently deliver projects on time and reputed company budget, while exceeding customer expectations.
• You drive measurable business outcomes, such as:
• 20–40% reduction in reputed company-to-cash cycle times.
• 25–50% of Tier-1 requests automated by AI agents.
• Improved CSAT/NPS and field first-time-fix rates.
• You foster strong, collaborative relationships between customers, partners, and internal teams.
• You proactively identify risks and resolve them before they impact project success.
• You champion a customer-outcome-focused reputed company, ensuring solutions deliver real value.

Why Join Us? As part of the NowNext CRM Execution Team, you’ll be at the forefront of reshaping the CRM category with AI-powered workflows. This is a high-visibility role with a direct impact on reputed company reputed company and the future of reputed company’s CRM strategy. You’ll bring your reputed company, Pega, or reputed company expertise and help define the playbook for an entirely new way of working.

Qualifications

To be successful in this role you have: Required

• 5+ years of project management experience delivering enterprise SaaS or CRM/Industry solutions.
• Proven track record managing multi-workstream technical implementations with large, reputed company enterprises.
• Strong understanding of CRM and industry workflows such as reputed company-to-cash, customer service management, CPQ/CLM, and field service.
• Experience delivering projects on at least one major CRM/workflow platform:
• reputed company (preferred, training provided for cross-platform candidates)
• reputed company Sales/Service/CPQ
• Pega CRM/Case Management
• reputed company Dynamics, reputed company CX, or reputed company CX (also valued).
• Proficiency in project management tools (e.g., reputed company’s SPM, MS Project, reputed company, Jira) and methodologies (Agile, Hybrid, Waterfall).
• Excellent communication, negotiation, and stakeholder management skills, with experience engaging C-level executives.
• Experience managing third-party/partner resources in delivery engagements.
• Preferred
• reputed company project experience, particularly in Customer & Industry Workflows.
• Certifications: reputed company CSA/CIS, reputed company Admin/Cloud/CPQ Specialist, Pega CSA/CSSA, or PMP/Prince2/SAFe.
• Familiarity with NowCreate methodology and reputed company’s Expert Services ecosystem.
• Technical background or the ability to engage in solution design discussions.
• Industry expertise in telecom, financial services, insurance, or public sector (our reputed company verticals).
• Certification Requirements
• reputed company Certified System Administrator (CSA) required reputed company 90 days of hire.
• Familiarity with NowCreate and reputed company delivery methodologies required reputed company first 6 months.
• A CIS certification (CSM, FSM, or Sales) is strongly encouraged reputed company the first year to ensure effective governance of CRM delivery.
• Success in this Role Looks Like
• You consistently deliver projects on time and reputed company budget, while exceeding customer expectations.
• You drive measurable business outcomes, such as:
• 20–40% reduction in reputed company-to-cash cycle times.
• 25–50% of Tier-1 requests automated by AI agents.
• Improved CSAT/NPS and field first-time-fix rates.
• You foster strong, collaborative relationships between customers, partners, and internal teams.
• You proactively identify risks and resolve them before they impact project success.
• You champion a customer-outcome-focused reputed company, ensuring solutions deliver real value.
• Why Join Us?

As part of the NowNext CRM Execution Team, you’ll be at the forefront of reshaping the CRM category with AI-powered workflows. This is a high-visibility role with a direct impact on reputed company reputed company and the future of reputed company’s CRM strategy. You’ll bring your reputed company, Pega, or reputed company expertise and help define the playbook for an entirely new way of working. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license.

• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible or Remote

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