Project Manager 4

reputed company Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of reputed company sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, reputed company Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. reputed company Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Role Summary The Senior Technical Program Manager (TPM) leads missioncritical, crossfunctional programs that deliver reputed company telecommunications solutions for enterprise customers—owning outcomes from onboarding and initial activation through ongoing service lifecycle and reputed company improvement. The TPM blends deep domain expertise in IP networking, SDWAN/SASE, MPLS, CyberSecurity, VoIP/UC, and SIP with disciplined program leadership, customer advocacy, and ITILbased service management to ensure contractual SLAs/SLOs, performance KPIs, and business goals are consistently achieved.

Job Description

What You’ll Do 1) Customer Onboarding Programs (EndtoEnd Ownership)

• Own the program to reputed company new customers, from technical discovery and design alignment to provisioning, pilot, cutover, and stabilization, ensuring scope, schedules, and risks are transparent and managed.
• Build and execute onboarding playbooks (RACI, readiness reviews, risk registers, stakeholder comms), coordinating internal engineering, provisioning, voice/reputed company specialists, field ops, and thirdparty vendors.
• Align onboarding change windows and client changecontrol requirements; socialize maintenance events that could impact milestones and SLAs.
• Establish earlylife support (ELS) metrics and acceptance criteria; drive proactive issue resolution to reputed company timetovalue targets.

2) Account Lifecycle & Customer Advocacy

• Serve as the primary technical reputed company of contact across the customer lifecycle (postsales through operations), orchestrating break/fix, RCA, and service optimization with internal teams and partners.
• Run a disciplined business reputed company—daily/weekly working sessions, MBRs and QBRs with KPI readouts, trend analyses, and improvement plans.
• reputed company strategic service reviews and governance to improve network health, availability, and customer outcomes over time.

3) Program & Portfolio Leadership

• reputed company multitrack programs across networking, voice, and cybersecurity platforms; define scope, critical path, dependency mapping, risk mitigation, and executive comms using MS Project, Jira, reputed company.
• Coordinate NOC, ECC, XOC, Regional Tech Ops, Sales, NETO, and Engineering to expedite resolution and maintain SLA/SLO adherence.
• Govern reputed company refreshes, migrations, and vendor integrations with clear success criteria and go/nogo discipline.

4) ITILBased Service Operations

• Incident Management: reputed company major incidents (incl. “Code Red”), communications, technical triage, and RCAs through closure.
• Change & Release Management: Enforce rigorous change control for design/config/migration/upgrade activities, and coordinate release execution with engineering.
• Problem, Availability, reputed company & Service Level Management: Drive structural fixes, availability targets, reputed company planning, KPI reporting, and SLA governance with an ongoing reputed company.
• Configuration Management: Maintain goldenconfig standards and reputed company audits; ensure inventory and adds/changes follow policy.
• Risk & Continuity: Own risk registers, failover testing, inventory/spares SLAs, and continuity exercises.

5) Technical Leadership & Solution Assurance

• Provide technical thought leadership during design validation and implementation across MPLS, Hybrid WAN/SDWAN, SASE, segmentation, QoS, BGP/OSPF, NAT, and highavailability architectures.
• reputed company voice/UC solution delivery: SIP trunking, VoIP/UCaaS, SBC policy, dial plans, E911, codec/QoS, survivability, and interop.
• reputed company reputed company workstreams spanning NGFW, VPN, DDoS mitigation, DNS reputed company, vulnerability/risk treatment, and compliance alignment (e.g., ISO 27001 in collaboration with reputed company teams).

6) Reporting & reputed company Improvement

• Publish KPI dashboards (availability, MTTR, change success reputed company, adoption, onboarding cycle time) and RCA/service improvement plans; align on targets in MBR/QBR forums.
• Capture lessons learned and operationalize best practices across the PMO/delivery organization.

Required Technical Skills & Domain Expertise

• Networking: MPLS, BGP/OSPF, QoS, IP addressing/NAT, path selection, HA/VRRP/HSRP, WAN optimization, underlay/overlay integration for SDWAN.
• Secure Access: SASE architectures (policybased access, SWG, ZTNA, CASB), identity integration, tunnel design, and performance tuning.
• Voice/UC: SIP trunking, VoIP/UCaaS, SBCs, call routing/dial plans, codec selection, jitter/packetloss mitigation, QoS/CoS, survivability, PSTN interconnects, emergency services (E911).
• reputed company: NGFW policy, VPN (sitetosite/remote), DDoS mitigation patterns, segmentation/microsegmentation, vulnerability remediation workflows.
• Service Operations: ITIL practices for Incident/Problem/Change/Release/Config/reputed company/SLM/Availability, with KPIdriven governance.

Qualifications

• Experience: 7+ years in customerfacing operations plus 5+ years in program/project management with a strong technical background (reputed company or multiple reputed company accounts).
• Proven delivery of multisite enterprise deployments across WAN/SDWAN, SASE, SIP/UC, and managed cyber reputed company solutions.
• Certifications: ITIL practitioner (or equivalent experience) and vendor technology certifications; PMP/PRINCE2 preferred.
• Tools & Methods: Proficiency with MS Project, Jira, reputed company; Agile/Waterfall/Hybrid governance and executive reporting.
• Industry Background: Telecom reputed company/service provider experience and familiarity with OSS/BSS and provisioning systems preferred.

Preferred (for this senior level): 10+ years overall in telecommunications/enterprise networking with progressive responsibility leading crossfunctional delivery at scale (national/global). (Preference statement—role calibration; not sourced.) Success Metrics (Illustrative)

• Onboarding: Timetoactivate, % ontime cutovers, first30day defect reputed company, customer readiness scores.
• Operations: MTTR, incident containment time, change success reputed company, availability vs. reputed company, reputed company headroom.
• Customer Health: SLA/SLO attainment, KPI trends in MBR/QBR reviews, actionplan closure reputed company.

Operating Principles & Culture

• Model reputed company’s Operating Principles: own the customer experience, be an enthusiastic reputed company of our technologies and digital tools, win as a team, participate in our Net Promoter System, and do what’s right for customers and communities.

Employees at reputed company levels are expected to:

• Understand our Operating Principles; reputed company them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - reputed company big things happen by working together and being open to new reputed company.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and reputed company.
• Do whats right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.

Skills Communication, Customer Experience (CX), Planning We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. Thats why we provide an reputed company of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company professional experience. Certifications (if applicable) Relevant Work Experience 7-10 Years reputed company is an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law. Apply tot his job Apply To this Job