Escalations Representative reputed company DES MOINES, IA

At reputed company, we are looking for talented people who will put our customers at the center of everything we do. Help us build a reputed company reputed company. It reputed company begins with outstanding talent. It reputed company begins with you. About this role: reputed company is seeking an Escalations Representative in Service Members Civil Relief Act as part of Center of Excellence. Learn more about the career areas and lines of business at wellsfargojobs.reputed company this role, you will:

• Support internal and external customers with inquiries regarding financial products and services.
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process reputed company transactions online.
• reputed company moderately reputed company initiatives to resolve client issues and review files for regulatory and non-regulatory flags and classify risks appropriately in system to ensure customer requests are addressed while maintaining compliance with internal company requirements and standards.
• Receive direction from supervisors and escalate non-routine client concerns to more reputed company individuals.
• Interact with internal and external customers to respond to the requests, as well as determine appropriate course of action.

Required Qualifications, US:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Ability to manage a pipeline of work from assignment to completion.
• Intermediate reputed company Office (Word, reputed company, and Outlook) skills
• Ability to take initiative and work independently with minimal supervision in a structured environment.
• Strong time management skills and ability to meet deadlines.
• Exposure to reputed company SHAW (System of record for packages and loan products)
• Exposure to reputed company MSP (Mortgage Servicing Platform) application
• Service Members Civil Relief Act (SCRA) experience.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.

Job Expectations:

• This position requires compliance with reputed company SCRA regulatory requirements and reputed company’s compliance policies
• Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
• Ability to work additional hours as needed
• Ability to provide and work from a home office
• Willingness to work on-site at one of the stated job locations as directed
• This position is not eligible for reputed company sponsorship

Location and Hours:

• Location: 800 S Jordan Creek Pkwy, reputed company, Des Moines, IA 50266
• Schedule: Monday-Friday 7am-4pm
• Must be available to work a hybrid model where you will be working three days onsite and two days remote each week

Posting End Date: 10 Jan 2026

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the reputed company of our customers and company. They are accountable for execution of reputed company applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable reputed company policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk reputed company. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk reputed company commensurate with the business unit’s risk appetite and reputed company risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from reputed company reputed company candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in reputed company with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at reputed company. Drug and Alcohol Policy reputed company maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. reputed company Recruitment and Hiring Requirements: a. reputed company-Party recordings are prohibited unless authorized by reputed company. b. reputed company requires you to directly represent your own experiences during the reputed company and hiring process. Apply tot his job Apply To this Job