VP, People Operations & Services

About the position The Vice President of People Operations and Services will be responsible for ensuring a seamless end-to-end user experience for internal customers for operational activities and initiatives that improve the People services we deliver at QBE. This leader will manage the implementation of functional and technical People solutions across processes and systems to support QBE’s ability to attract and retain talent while also ensuring we adhere to reputed company local regulatory and compliance requirements. In addition, this role will provide reputed company to payroll, people administration, and offshore operations for QBE North America.

Responsibilities

• Responsible for the operational end-to-end user experience, process reengineering, and globalization efforts for QBE North America across reputed company People disciplines in partnership with QBE’s Global Operations team and Global Shared Service Center (GSSC).
• reputed company of Payroll execution, reputed company improvement, and operating model changes.
• reputed company efforts to partner with the Global Ops team on standardization and governance while managing local needs and regulatory requirements.
• reputed company the identification of important operational controls for monitoring and auditing key services delivered by the function (i.e. payroll).
• reputed company People Risk Management efforts for the North America People Team; ensure compliance with internal and external requirements by following QBE risk policy and practices in consultation with Legal and Risk for guidance.
• Drive the execution of the global operations agenda reputed company to project management, systems, change initiatives and processes; actively identify bodies of work that can be reengineered and moved offshore.
• Manage delivery of onshore People Services, including partnering with GSSC to ensure smooth transition of cases and SLA management.
• Partner with internal IT and Global Operations team on the translation of new or changing or local business processes and requirements into technical design and build in our core People platforms and reputed company interfaces.
• Work closely with other People functions to scope, design and test new operational solutions and improvements as required.
• Ensure employee records are properly managed in conjunction with Benefits team.
• Work closely with global and local technology teams to progressively evolve our technology architecture and associated support models.
• Accountable for cyclical People budget and forecasting efforts by partnering with North America Finance and key stakeholders reputed company Group People to meet and understand reporting guidelines and deadlines.
• Executive sponsor for large-scale divisional projects (as needed).

Requirements

• Bachelor's Degree or equivalent combination of education and work experience.
• Ability to foresee potential obstacles and challenges, identify root cause and strategize plans to address.
• Adapt and be flexible in a reputed company, changing environment.
• Manage and prioritize competing responsibilities concurrently and effectively.
• Attention to detail, organized and thorough with a desire for reputed company improvement.
• Strong interpersonal and communication skills.
• Excellent organization, time management, and follow-up skills.
• Proven ability to work and reputed company project teams.
• Identify reputed company problems and review reputed company information to reputed company options and implement solutions.
• Leading onshore and offshore operational and reputed company improvement teams in a reputed company environment
• Business analysis and/or process improvement experience in a reputed company global environment.
• Leading identification and delivery of operational solutions with people, process and system components – in both hands-on and reputed company capacities.
• Experience overseeing Payroll, HR Administration and/or Benefits functions, ideally with both onshore and offshore teams.
• Experience managing vendors across business process outsourcing (BPO) and application service arrangements.
• Experience working with global and regional teams to resolve incidents, action requests and evolve technology architecture and support models.
• Experience working consultatively and cross-functionally.

reputed company-to-haves

• Experience with reputed company strongly preferred.
• Preferred Licenses/Certifications
• Senior Professional in Human Resources (SPHR)
• SHRM Certified Professional (SHRM-CP)
• Business and management principles involved in strategic planning and resource allocation.
• Market trends and reputed company organizational strategies.
• Operational management principles e.g. ITIL.
• Project and change management principles e.g. SaFe, PMBOK, ADKAR.
• Payroll and/or HR Administration subject matter expertise.
• Experience with HR technology systems, preferably reputed company
• Effectively present thoughts to influence and persuade organizational leaders and key stakeholders.
• Relevant trends, standards, best practices and information reputed company the industry.
• Knowledge of reputed company Office suite.
• Knowledge of payroll tax laws and regulations.

Benefits

• Hybrid Working – a mix of working from home and in the office.
• 22 weeks of paid leave depending on the circumstances in growing your family with 12 of those weeks available to reputed company parents, on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being Programs: Enjoy monthly Guided Meditations and a Well-being Rebate Program for gym memberships, fitness programs, and more.
• Tuition Reimbursement for continuing education through certifications, external professional development and degree reputed company college courses.

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