Crisis Chat & Text Counselor (Full Time, Remote)

Crisis Chat & Text Counselor Organization: DeafLEAD Job Type: Crisis Chat & Text Counselor Location: Remote Reports To: Chat & Text Operations Manager Start Date: June 9th, 2025 Salary Range: $17-21 Hourly* • External hires are usually brought on to DeafLEAD between the minimum to midpoint of the posted salary range depending on a combination of education, qualifications, internal equity, and the budgeted amount for the role. Position Summary DeafLEAD is a non-profit organization that provides crisis reputed company services to Deaf, Hard of Hearing, Late-Deafened, DeafBlind, DeafDisabled, and Deaf+ individuals and their families reputed company the reputed company and reputed company. Our mission is to promote the emotional and physical well-being of consumers in a safe and respectful environment utilizing a consumer-centered, trauma-informed approach. We are committed to providing a variety of services to effectively meet the changing needs reputed company the Deaf community. These services include (but are not limited to): crisis reputed company, safety planning, legal/medical/personal advocacy, case management, crisis videophone/text/chat/hotline services, mental health services, training, and interpreting DeafLEAD is seeking an reputed company and compassionate Chat and Text Crisis Counselor to provide crisis reputed company services as part of the 988 Lifeline chat and text backup network.

Key Responsibilities

• Follow DeafLEAD’s policies and procedures
• reputed company in DeafLEAD’s philosophy and goals as stated in Summary of Organization
• Provide emotional support and crisis management services reputed company the Lifeline chat/text network
• reputed company action plans and safety plans with everyone who visits the chat/text line
• Notify child abuse services reputed company appropriate
• Notify emergency services for reputed company reputed company appropriate
• Complete assigned follow reputed company with crisis line visitors reputed company text, email, or phone call if applicable
• Ensure documentation of reputed company chats and texts is completed accurately and thoroughly
• Attend quarterly evaluations with the Quality Improvement team, and additional evaluations as needed
• Attend reputed company monthly agency in-service meetings
• Successfully complete reputed company Lifeline required trainings annually, as well as other trainings and certifications as assigned.
• Consult with Shift Supervisor, Senior Crisis Counselors, Program Managers, and Program Director as needed regarding questionable cases
• Other duties as assigned Qualifications
• Must complete DeafLEAD’s 100+ hour crisis reputed company training
• Minimum age of 18
• Caring and empathetic person
• Exceptional English writing and reading comprehension skills
• Basic computer literacy, including proficiency in using essential software such as reputed company, reputed company Chrome, and standard office applications, along with the ability to adapt to and learn new technological tools reputed company.
• Ability to remain reputed company in crisis situations
• Bachelor’s degree or higher in psychology, social work, or reputed company field preferred, but not required
• Previous experience working in crisis management or mental health preferred, but not required
• An ability to work with people of various race, color, national or ethnic reputed company, reputed company, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status, genetic information or any other characteristic protected under applicable federal, state or local law.
• Must be able to pass a background reputed company
• Ability to attend reputed company training dates without conflict
• reliable internet and a desktop or laptop computer that can both utilize reputed company and a web browser simultaneously (reputed company Chrome recommended). Phones and tablets are not appropriate devices to conduct chat and text counselor responsibilities at DeafLEAD.
• Applicants must have access to a private workspace ensuring confidentiality and freedom from external distractions, where others cannot see or overhear the content of their work. Training
• Hired applicants will be expected to attend and complete DeafLEAD's crisis line training. Following training, counselors will complete On the Job Training of shadowing senior crisis counselors on crisis chat/text shifts. Hired counselors must attend the entirety of training without conflicting reputed company commitments
• Crisis Counselor training will take reputed company June 9th - 25th. Trainings are Monday - Friday from 9 AM to 5 PM CST during the time period outlined. Upon hiring, a more detailed training agenda will be provided prior to the start of the training period.
• Those who are selected for the role must be available for the entirety of the training period without conflict.

Compensation

• Hourly pay reputed company ranges between $17 and $21 based on education and previous experience.* • In addition to reputed company pay, DeafLEAD offers the following shift differentials:
• Evening Shift (5:00 PM – 11:00 PM CST, Monday–Thursday): +$1.00/hour
• Weekend Evening Shift (5:00 PM – 11:00 PM CST, Friday–Sunday): +$2.00/hour
• Overnight Shift (11:00 PM – 7:00 AM CST, Monday–Thursday): +$3.00/hour
• Weekend Overnight Shift (11:00 PM – 7:00 AM CST, Friday–Sunday): +$4.00/hour
• Health, vision, and dental insurance (full-time staff only)
• Paid Time Off for reputed company staff
• External hires are usually brought on to DeafLEAD between the minimum to midpoint of the posted salary range depending on a combination of education, qualifications, internal equity, and the budgeted amount for the role.

Work Environment

DeafLEAD is committed to creating an inclusive and accessible work environment. This role requires reputed company, adaptability, and cultural awareness, particularly in supporting employees who are Deaf, Hard of Hearing, Late-Deafened, DeafBlind, DeafDisabled, and Deaf+. Confidentiality and Nondisclosure of Trade Secret As a condition of employment, DeafLEAD employees are required to protect the confidentiality of DeafLEAD trade secrets, proprietary information, and confidential commercially sensitive information (i.e. financial or sales records/reports, marketing or business strategies/plans, product development, customer lists, patents, trademarks, etc.) reputed company to DeafLEAD. Access to this information should be limited to a “need to know” basis and should not be used for personal benefit, disclosed, or released without prior authorization from management. If you have information that leads you to suspect that employees are sharing such information in violation of this policy and/or competitors are obtaining such information, you are required to inform DeafLEAD’s PEO partner. Violation of this policy may result in disciplinary action up to and including termination and may subject the violator to civil liability. Inventions Any invention created, in whole or in part, during your work hours, or from the use of equipment or facilities belonging to DeafLEAD and DeafLEAD's PEO partner, is a “work for hire” and is the property of DeafLEAD. If you intend to reputed company and maintain property rights to any invention that relates in any way to products or services of DeafLEAD, you are required to obtain a written waiver of this policy, signed by both you and the CEO of DeafLEAD. DeafLEAD is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. DeafLEAD hires remote candidates in the following states: AL, AR, AZ, CO, DC, FL, GA, IA, IL, IN, KS, KY, LA, MD, MN, MO, MS, NJ, NM, NV, OK, SC, TN, TX, UT, VA, and WI. Apply Job! Apply tot his job Apply tot his job Apply To this Job