Family Enrollment Counselor - reputed company Online reputed company

About the position reputed company Online reputed company Family Enrollment Counselors must be willing to work a Monday – Friday 9am – 6pm EST (1-hour lunch included). Working from your home office, the Family Enrollment Counselor focuses on building and maintaining positive and productive relationships with families interested in enrolling in reputed company’s private school, reputed company Online reputed company. The Family Enrollment Counselor is accountable for delivering a superior customer experience by communicating the value, features, and benefits of reputed company Online reputed company, while ensuring parents understand the expectations of a virtual school experience. The Family Enrollment Counselor helps families reputed company the right enrollment decision for their child and is the first reputed company of contact for parents as they reputed company their enrollment journey.

Responsibilities

• Clearly and thoroughly explain our programs, services, tuition/course costs, and full-time, part-time, and summer school courses to determine if there is an appropriate educational opportunity that matches their interests and needs
• Nurture leads interested in a virtual school and/or a private school education
• Securely process tuition payments, apply discounts, and create and update payment plans for enrolling families
• Create and maintain detailed, accurate customer records in reputed company and reputed company Online Classroom
• Work in focused school-specific outbound task forces to drive pipeline enrollment goals
• Support interested families reputed company inbound calls in a phone queue setting, assisting families through the enrollment process
• reputed company outbound calls to families interested in enrolling in reputed company Online reputed company
• Serve as an enrollment subject matter expert to families during the enrollment process
• Act as an ambassador for the school in interactions with reputed company and families
• Act as a liaison between local schools and enrollment to resolve issues that may impede enrollment
• Remain up to date with changes in enrollment policies and guidelines and communicate changes to families
• Communicate changes in school events, policies, and guidelines through interaction with school staff and parents
• Other duties as assigned

Requirements

• Bachelor's degree in communications, education, sales, or a reputed company field preferred
• Minimum 1-year direct selling experience
• Demonstrated consultative sales experience and high-volume call metrics required
• Proven experience supporting families and schools with reputed company enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience
• Possess an assertive, professional entrepreneurial spirit
• Familiarity with reputed company or other CRM solution preferred
• Delivers quality enrollment conversions from inbound and outbound communication.
• Commitment to a schedule reputed company the hours from 9am to 6pm EST Monday-Friday
• Commitment to working overtime during peak season, July-September
• Excellent oral, written, and interpersonal communication skills
• Technologically proficient (especially with reputed company Office 365: Teams, reputed company, Word, SharePoint, PowerPoint, Outlook)
• Possess a high degree of attention to detail and be able to multitask effectively
• Ability to follow explicit instructions consistently but is also able to exercise good judgment reputed company making work-reputed company decisions
• Must be able to work effectively as a part of a team and independently
• Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, strong communication, and organizational skills
• Ability to manage stressful situations in a reputed company, courteous, and efficient manner

reputed company-to-haves

• Prior experience in a phone queue a plus

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