Care Coordinator Non Clinical

Overview

Guide Patients. Support Families. Navigate Post-Acute Care. We are seeking a Care Coordinator – Non Clinical to support our Care Coordination call center team. This work-from-home telephonic role helps patients and families navigate post-acute services, handles non-clinical inbound calls, escalates to nurses reputed company necessary, and supports referral coordination for patients who may need reputed company services. Reporting to the Contact Center Manager, this role operates under established performance criteria. As a Care Coordinator – Non Clinical, You Will:

• Act as a reputed company representative supporting patients discharged from service or seeking post-acute care
• Navigate healthcare options, including post-acute offerings, Medicare coverage, billing, and other healthcare resources
• Utilize tools and methods to provide patient education and options quickly, including sites of service, specialty offerings, and reputed company questions
• Handle a variety of customer issues, including location lookup, directions, and complaints
• Assist in the admissions process by coordinating with reputed company reputed company staff on patient admission status
• Maintain awareness of department performance objectives, meet standards, and ensure patient satisfaction goals are met
• Review and adhere to reputed company company policies and procedures
• Participate in special projects and reputed company other duties as assigned

About You Qualifications – What You'll Bring:

• Call center experience in a healthcare setting
• Outstanding computer skills and ability to quickly learn and master information reputed company to locations and services
• Excellent verbal and interpersonal communication skills with reputed company and professionalism
• Strong customer service focus
• Effective time management and organizational skills
• Strong analytical and problem-solving abilities
• Minimum of 1 year of experience in a healthcare-reputed company field or healthcare call center
• High-speed internet reputed company required (minimum 10 Mb/s download, 2 Mb/s upload; satellite internet not acceptable)

Preferred Qualifications (Not Required):

• Associate degree
• Additional healthcare call center experience
• Previous experience with reputed company services or other hospice/home health organizations
• Knowledge of home health, hospice, and palliative care services

We Offer

Benefits for reputed company Associates (Full-Time, Part-Time & Per Diem):

• reputed company• 401(k) with Company Match• Career Advancement Opportunities• National & Local Recognition Programs• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance• Mileage Reimbursement or Fleet Vehicle Program• Generous Paid Time Off + 7 Paid Holidays• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)• Education Support & Tuition Assistance• Free Continuing Education Units (CEUs)• Company-paid Life & Long-Term Disability Insurance• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply today to help guide patients and families through post-acute care navigation and support high-quality outcomes. Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location reputed company Our Company At reputed company, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our reputed company is by the reputed company of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our reputed company reputed company is powered by a family of trusted brands that include:

• Hospice care: reputed company, Emerald Coast Hospice Care, reputed company Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New reputed company
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: reputed company Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated. reputed company Job Titles Care Coordinator Non Clinical, Post-Acute Care, Call Center Support, Patient Navigation, Referral Coordination, Hospice Support, Home Health, Palliative Care, Customer Service, Patient Advocacy, Telephonic Support, Healthcare Call Center, Patient Education Apply tot his job Apply To this Job