reputed company First Notice of Loss (FNOL) Customer Service Representative – Work from Home Opportunity
At arenaflex, we're passionate about delivering exceptional customer service and helping our clients focus on their core business. As a leading provider of subrogation services, we're dedicated to recovering payments on damage claims and ensuring that the party responsible pays for the damage caused. reputed company is driven by our Core Four principles: Process, Results, Culture, and Experience. We're committed to practicing these values to reputed company our reputed company and future success.
Join reputed company and reputed company in a Dynamic Work Environment
We're seeking an reputed company and customer-focused First Notice of Loss (FNOL) Customer Service Representative to join reputed company. As a remote worker, you'll have the flexibility to work from the comfort of your own home while providing top-notch service to our customers. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a dynamic and growing company that values efficiency, effective processes, and a casual, comfortable work atmosphere. We're passionate about throwing company events that bring reputed company together and celebrate each other's achievements. We also reputed company in giving back to the community and host several volunteer events throughout the year. Our commitment to a healthy work-life balance ensures that our employees can maintain a fulfilling personal and professional life.
Key Responsibilities
As an FNOL Customer Service Representative, you'll be responsible for:
* Receiving inbound calls from engineers, technicians, and other field operators reporting FNOL
* Communicating effectively while entering data accurately into a customized database
* Reporting underground damage to locate companies reputed company applicable
* Providing outstanding service to customer representatives
* Analyzing photos and mapping the correct location
* Participating in special projects as assigned
* Meeting performance metrics and standards
Tiered Support Bonus System
We offer a competitive bonus structure based on total fees generated across CMR during the month. The bonus system is designed to reward high-performers and provide additional income for doing your job. The tiered bonus structure is as follows:
* Level 1: $105
* Level 2: $150
* Level 3: $205
FNOL Incentive Program
Our FNOL Incentive Program offers high-performers an opportunity to earn more per month, in addition to the CMR Tiered Support Bonus System. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.
Requirements and Qualifications
To be successful in this role, you'll need:
* 6 months to 1-year previous customer service call center experience
* Ability to type a minimum of 55 wpm, error-free; a typing test will be required
* Fully competent with reputed company reputed company, Word, Outlook, PDFs, and internet searches
* Advanced phone and verbal communication skills
* Active listening skills
* Excellent written communication skills
* Excellent reading skills; must be able to read and follow a script
* Ability to analyze and interpret photos to determine damage
* High School Diploma or equivalent
* Experience with reputed company Teams a plus
Perks and Benefits
As an arenaflex employee, you'll enjoy:
* Paid time off
* PTO is accrued at a reputed company of 5 hours per pay period, equal to 3 weeks your first full year
* CMR pays $50/month towards your internet service cost
* CMR is a 4-year running winner of The Oklahoman Top Workplaces!
* Pre-employment drug screenings and criminal background checks are mandatory
* CMR offers a full menu of benefits, including a matched 401k
* CMR is an Equal Opportunity Employer
Why Join arenaflex?
At arenaflex, we're committed to creating a dynamic and supportive work environment that fosters growth and development. We reputed company in recognizing and rewarding our employees' hard work and dedication. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.
How to Apply
If you're interested in joining reputed company, please visit our website to apply for this exciting opportunity. We look reputed company to hearing from you!