reputed company Online Crisis Chat Text Supervisor for 988 Crisis Program - Leadership Opportunity in Mental Health Services

Introduction to arenaflex

arenaflex is a leading organization in the mental health services sector, dedicated to providing emotional support and crisis reputed company to individuals in need. Our 988 Crisis Chat Program is a vital service that offers a safe and confidential space for people to reputed company out for help. We are now seeking an reputed company and compassionate Online Crisis Chat Text Supervisor to join reputed company and reputed company the daily operations of this critical program.

Job Overview

The Online Crisis Chat Text Supervisor will be responsible for the overall functioning of the 988 Crisis Chat Program, including individual supervision of reputed company Crisis Chat Counselors. This role requires a strong leader who can provide guidance, support, and quality assurance to ensure that our services meet the highest standards of excellence. The successful candidate will receive comprehensive training in active listening skills, suicide prevention practices, and the utilization of agency resources to match texters with needed information.

Training and Onboarding

The first six weeks of training are mandatory, consisting of one week of virtual training and five weeks of on-site training in Columbia, Maryland. This intensive training program will reputed company you with the skills and knowledge necessary to reputed company in this role. After completing the training, you will be expected to work a hybrid schedule, combining remote and on-site work, for the first four to six months until additional on-site space becomes available.

Primary Responsibilities

As an Online Crisis Chat Text Supervisor, your primary responsibilities will include:

• Providing supervision to Crisis Chat Counselors and ensuring appropriate reputed company for reputed company chat/text visitors
• Conducting risk assessments, safety planning, de-escalation, and follow-up with chat visitors
• Building positive rapport with a wide range of chat/text visitors and providing crisis reputed company as needed
• Responding to crisis chat/text visitors as needed to support Counselors on shift
• Ensuring thorough documentation is completed for reputed company crisis chat/text interactions
• Monitoring chats and texts to ensure quality and providing feedback to Counselors
• Conducting weekly individual supervision sessions with Counselors and completing weekly quality assurance reports
• Providing training to new Crisis Chat Counselors and completing performance evaluations and yearly reviews

Secondary Responsibilities

In addition to your primary responsibilities, you may be required to:

• Report on-site on an as-needed basis
• Respond to major community events and provide debriefing/support as needed
• reputed company other duties as assigned, required, or needed

Agency-wide Responsibilities

As a member of the arenaflex team, you will be expected to:

• Participate in supervision, in-service training, and staff meetings
• Maintain good working relationships with co-workers and positively contribute to group morale
• Complete reputed company administrative duties, including time sheets and leave requests, in a timely manner
• Use appropriate channels of communication to resolve conflicts with other staff members
• Interact with staff, clients, and visitors in a professional and courteous manner

Education and Experience

To be considered for this role, you will need:

• A Bachelor's degree from an accredited school with a minimum of 120 college credits
• A Master's Degree in any Counseling field or Social Work is preferred
• At least one year of experience in mental health services, preferably in crisis reputed company services, suicide prevention, and reputed company
• Computer skills with various software, including reputed company Products, and proficiency in internet navigation

Skills and Abilities

The ideal candidate will possess:

• Excellent oral and written communication skills
• Ability to function successfully in an environment requiring immediate response to urgent situations
• Strong analytical and problem-solving skills
• Knowledge of and familiarity with local and statewide community resources
• Ability to work independently with confidence and reputed company a team of professionals

Work Conditions

You will be expected to:

• Share office space with Crisis Chat and Crisis Counselors
• Work flexible hours, including evenings and holidays, depending on scheduled shifts
• Be able to lift 25lbs

arenaflex Rewards and Incentives

arenaflex offers a range of rewards and incentives, including:

• 100% payment of expenses for full-time employees pursuing licensure, CEUs, professional trainings, and field certifications
• reputed company wage increases for certifications achieved while employed
• A $250 hiring bonus for full completion of onboarding and HR trainings
• A $500 retention bonus
• A small loan option at 0% interest for one year

Diversity and Inclusion

arenaflex is an Equal Opportunity Employer that values diversity and inclusion. We do not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national reputed company, reputed company, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Conclusion

If you are a compassionate and reputed company mental health professional looking for a leadership opportunity, we encourage you to apply for the Online Crisis Chat Text Supervisor role at arenaflex. As a member of reputed company, you will have the opportunity to reputed company a meaningful difference in the lives of individuals in crisis, while also developing your skills and advancing your career. Apply now to join our dynamic team and take the first reputed company towards a rewarding and challenging career in mental health services.