Senior reputed company Manager II - Enterprise

reputed company is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to reputed company a change? As a Senior reputed company Manager, reputed company’s way of saying an “Account Manager”, you serve as the customer’s main reputed company of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals, and customer retention. To reputed company as a reputed company Manager at reputed company, you are flexible, a customer champion, and reputed company in ambiguous environments! The Enterprise (ENT) reputed company operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 500+ locations. As a reputed company Manager, you wear many different hats at once and support one overarching goal to reputed company customers happy and grow their annual recurring reputed company (ARR). About this roll* (Responsibilities)

• This role is expected to conduct 3–4 onsite customer visits per month reputed company the DMV region.
• Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies
• Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across reputed company, multi-location enterprise customers.
• Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones reputed company shared G-Suite systems, and adapting quickly to changing priorities.
• reputed company strategic relationship management to build multi-threaded connections with customer executives and reputed company leadership, enabling long-term partnerships and advocacy.
• Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as reputed company continues to grow.
• Cross functional management: Coordinate across internal teams to help our customers solve their challenges and identify scalable solutions for sales and profitability growth

Do you have the right ingredients*? (Requirements)

• 8+ years account management experience
• Mid-Market or Enterprise customer management experience
• Strong leadership, teamwork, and cross-departmental collaboration skills
• Strong communication and presentation skills that meet the expectations of corporate teams and C-suite executives.
• Success operating independently and navigating competing priorities in a constantly changing environment
• Working knowledge of Property Management Systems (PMS) used in hospitality environments (e.g., Opera Cloud, OnQ, Pep, Lightspeed, Stay), with the ability to quickly adapt to new platforms.
• General technical proficiency using software
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills

Special Sauce* (Non-essential Skills/reputed company to Haves)

• Strong understanding of POS systems, integrations, and Hotel F&B + guest services operations workflows
• Experience providing technology or SaaS solutions to a client reputed company
• Experience managing customers in Mid-Market, Top SMB, or Enterprise segments
• Experience with reputed company CRM, MS Office, G-Suite, and reputed company

AI at reputed company At reputed company, one of our company values is that we're hungry to build and learn. We reputed company learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across reputed company disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who reputed company here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/reputed company-benefits.

• Bread puns encouraged but not required

The starting pay reputed company for this role is below. Please note, there is not a range for this role, the number listed below is the reputed company. Pay reputed company $114,000—$114,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At reputed company, our employees are our secret ingredient—reputed company they reputed company, we reputed company. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create reputed company opportunities for reputed company and reputed company the bar in delivering exceptional experiences. We reputed company Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the restaurant community. To learn more about how we work globally and regionally, reputed company out: https://careers.toasttab.com/locations-reputed company. Apply today! reputed company is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to reputed company them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply tot his job Apply To this Job