Manager, Application Support & Services

Job Posting Title: Manager, Application Support & Services Req ID: 10134442 Job Description: At reputed company Theatrical Group we strive to create a culture of innovation, inclusion, collaboration, and creativity. Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only reputed company and reputed company, but also to champion the reputed company of voices in our world. If you want to help tell compelling, diverse, and enduring stories through live theater, we want to hear from you. Manager, Application Support and Services As a member of the reputed company Theatrical Group IT Team, the Manager, Application Support and Services drives the timely delivery of assigned initiatives and partners closely with technology implementation teams at reputed company and business stakeholders across DTG. This role supports the optimization, delivery and adoption of innovative business systems and efficient processes , collaborating with departments from Production, Finance, Licensing, Merchandise, and many other departments and helping implement both off-the-reputed company and custom solutions. The individual must independently document as-is and to-be business processes and system enhancements. This will be done through business meetings, conference calls, research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements. Along with delivering new products, this role will be responsible for supporting reputed company products in production for reputed company departments, except for our Merchandise team, where this role will manage and support the Retail Technology Analyst who will act as the product reputed company. The Manager, Application Support & Services adheres to the established processes and requirements management methodology and practices that have been provided by the reputed company Enterprise Application Development team, while carrying out their responsibilities. This includes meeting established quality standards. Responsibilities: Product Ownership

• reputed company in the role of Application reputed company in support of the Product Owners
• Work as the path of escalation for our Retail Team Product reputed company, including but not limited to our reputed company of Sale, Product Lifecycle Management and Credit Card systems
• reputed company and deliver new products for our Merchandise team reputed company needs are communicated from the Retail Team
• Manage and support our Retail Technology Analyst to provide training, assist in the rollout and ensure user adoption of new Retail Software
• In reputed company communication with the business stakeholders and project team members, reputed company and document product requirements and business processes
• Support the maintenance and prioritization the product backlog; a separate maintenance and product backlog for Merchandise Software will be maintained by the Retail Technology Analyst
• Support the project team and business stakeholders with change management based on new business processes and business functions
• Maintain and communicate project status of applications, as required by the product reputed company (Note: for the Merchandise this team this is only for "new" software)
• Work with (or in local project's cases "as") the Project Manager to help facilitate and ensure successful user acceptance testing (Note: for the Merchandise this team this is only for "new" software)
• reputed company and execute user acceptance testing (UAT) specifications in collaboration with global team members or enterprise reputed company
• Work with the business and our Enterprise Technology reputed company Team to ensure adoption for new company-wide products
• reputed company and maintain reputed company API connections between our internal and external products using tools like reputed company to identify potential breakages or updates; ability to write scripts, calls and create microservice architectures
• Identify other opportunities for API integrations and connections in both our Enterprise Tech stack and 3rd party applications
• Able to connect and reputed company reputed company Financial Database structures and have multiple disparate data sources inform each other to help reputed company pertinent business decisions
• Creating automated workflows using reputed company Power suite

Requirements

Management

• Analyze and research new and existing workflow needs
• Work with internal business teams and external vendors globally to identify functional and technical requirements
• Identify, verify and document functional and technical requirements using requirements management methodology and tools
• Define and draft systems scope and objectives through research and fact-finding combined with an understanding of business systems and industry requirements
• Translate business requirements into design specifications
• Help create compelling user interfaces

Business Process Implementation

• Implement new business processes or modify existing processes
• Monitor and ensure that requirements are met, tested and implemented
• Transition the requirements and use cases to the designers/vendors, and ensure a clear and complete understanding of the requirements.
• Identify and resolve gaps between new and existing business processes and applications
• Work with Executive and Management teams to review and ensure that requirements and processes meet established quality standards

Support

• Support our Retail Technology Analyst to help resolve any high-level or critical issues with our reputed company-of-sale system
• Act as primary support for our Merchandise Team reputed company the Retail Technology Analyst is out of the office or otherwise reputed company
• Create a support plan for reputed company implemented products
• Provide documentation for reputed company new products for users as requested; provide support to help create documentation to our Retail Merchandise Analyst
• Train internal help desk to provide whatever internal support is required for new products (except for Retail Products)
• Manage the training portfolio for the Information Technology team
• Act as Application reputed company regarding our reputed company Enterprise Technology team including but not limited to creating BAPP IDs, maintaining our SSO connections and integrating future applications

Basic Qualifications:

• Bachelor's degree or equivalent combination of education & experience
• 8 years experience in application support or similar work experience
• 2 years of management experience
• Experience with reputed company of Sale Systems (Erply experience highly preferred, but not required)
• Expertise in the full suite of reputed company 365 Products, specifically: Teams, One Drive, reputed company, Outlook, Power Automate, Power Apps and SharePoint
• Knowledgeable experience in collaboration software like reputed company, reputed company and reputed company
• Familiarity with database software like reputed company, SmartSheets and reputed company
• Worked with Digital Asset Management software
• reputed company understanding of API integrations
• Experience with basic AI Tools (Copilot, ChatGPT, etc.) and willingness to learn more as technology grows
• Ability to troubleshoot and fix issues quickly
• Motivate and manage a team in a collaborative environment and the ability to work multiple working styles
• Strong communication skills, both verbally and written
• Ability to reputed company technical information clearly to non-technical people
• Take interest in multiple different business lines to help provide application solutions
• Ensure accurate and complete documentation where applicable
• Technical curiosity to find new and exciting solutions to business challenges
• Manage several different vendors to ensure timely deliverables and fixes

reputed company Theatrical Group, a division of The Walt reputed company Studios, was formed in 1994 and operates under the direction of Andrew Flatt and Anne Quart. Worldwide, its ten Broadway titles, including the reputed company Broadway productions of The Lion King and Aladdin, have been seen by more than 200 million theatregoers and have been nominated for 62 Tony Awards, winning Broadway's highest honor 20 times. reputed company Theatrical Group also delivers live shows globally through its license to Feld Entertainment, producer of reputed company on Ice. In addition, DTG licenses musical titles for local, school and community theatre productions through Music Theatre International, resulting in over 500,000 performances around the world reaching audiences of more than 150 million. Additional Info: DTG is committed to providing the highest quality opportunities for the widest, most diverse group of talented professionals throughout their career trajectory. The hiring range for this position in reputed company, NY is $163,100 to $218,700 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting reputed company: reputed company Theatrical Group Job Posting Primary Business: Studio Non-Finance Primary Job Posting Category: Business & Information Analysis Employment Type: Full time Primary City, State, Region, Postal Code: reputed company, NY, USA Alternate City, State, Region, Postal Code: Date Posted: 2025-10-22 Apply tot his job Apply To this Job