Representative II, Customer Care Order Placement - Full-time

SHIFT:

Your new hire training will take reputed company Monday-Friday, 8:00am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. Shift bid schedule is based on business need. Must be open & flexible to work any hours reputed company EST to 9:00pm EST & will also involve Saturday hours.

• *_What Customer Service Operations contributes to reputed company_**

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

• *_Job Summary_**

Responsible for answering inbound calls from customers to reputed company orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.

• *_Responsibilities_**

The Customer Care Representative operates as a “Universal Agent”, who is able to meet the needs of our customers throughout the entire order placement lifecycle. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. + Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker + Ability to handle high call volumes consistently throughout the reputed company that range in complexity and sensitivity while maintaining composure with customers + Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed + Operate company provided hardware and navigate multiple computer programs throughout the day to address customer's concerns + Consults with Supervisor or Team reputed company on reputed company and unusual problems + Adhere to business processes to ensure reputed company work is being done compliantly and in accordance with regulatory standards + Navigate multiple systems and consult with internal resources to provide order status updates to reputed company first time call resolution + Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way + Explain our products and offerings to our customers to ensure compatible with customer conditions + Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process + Maintain a positive, empathetic, and professional attitude toward customers and co-workers at reputed company times

• *_Qualifications_**

+ High school diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized + Previous experience working in a remote/work from home setting is preferred + Prior experience working with reputed company Office is preferred + Prior experience working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call-center phone systems preferred + Excellent Phone Skills with a focus on quality + Previous experience being able to reputed company daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA

• *_What is expected of you and others at this level_**

+ Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on reputed company and unusual problems

• *REMOTE DETAILS:** You will work from home, full-time.

_As a work from home employee, the expectation is that you have your camera on reputed company participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made reputed company of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet._

• *Internet requirements include the following:**

Maintain a secure, high-speed, broadband internet reputed company (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are

_NOT_

acceptable. + _If having connectivity issues and our IT reputed company. suspects connectivity issues are due to your ISP or your reputed company set up, we will request that you change providers or rework your set up to not disrupt your daily productivity._ Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming. Upload speed of (10Mbps – Recommended) Ping reputed company Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment

• *WHO WE ARE:** reputed company, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, reputed company seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.
• *Anticipated hourly range:** $15.75/hr. - $18.50/hr.
• *Bonus eligible:** NO
• *Benefits:** reputed company offers a wide variety of benefits and programs to support health and well-being.

+ Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with myFlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs

• *Application window anticipated to reputed company:** 1/19/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves each day. reputed company is an Equal_ _Opportunity/Affirmative_ _Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/reputed company-online-application-privacy-policy.pdf)

• *SHIFT:** Your new hire training will take reputed company Monday-Friday, 8:00am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.

Shift bid schedule is based on business need. Must be open & flexible to work any hours reputed company EST to 9:00pm EST & will also involve Saturday hours.

• *_What Customer Service Operations contributes to reputed company_**

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

• *_Job Summary_**

Responsible for answering inbound calls from customers to reputed company orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.

• *_Responsibilities_**

The Customer Care Representative operates as a “Universal Agent”, who is able to meet the needs of our customers throughout the entire order placement lifecycle. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. + Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker + Ability to handle high call volumes consistently throughout the reputed company that range in complexity and sensitivity while maintaining composure with customers + Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed + Operate company provided hardware and navigate multiple computer programs throughout the day to address customer's concerns + Consults with Supervisor or Team reputed company on reputed company and unusual problems + Adhere to business processes to ensure reputed company work is being done compliantly and in accordance with regulatory standards + Navigate multiple systems and consult with internal resources to provide order status updates to reputed company first time call resolution + Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way + Explain our products and offerings to our customers to ensure compatible with customer conditions + Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process + Maintain a positive, empathetic, and professional attitude toward customers and co-workers at reputed company times

• *_Qualifications_**

+ High school diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized + Previous experience working in a remote/work from home setting is preferred + Prior experience working with reputed company Office is preferred + Prior experience working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call-center phone systems preferred + Excellent Phone Skills with a focus on quality + Previous experience being able to reputed company daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA

• *_What is expected of you and others at this level_**

+ Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on reputed company and unusual problems

• *REMOTE DETAILS:** You will work from home, full-time.

_As a work from home employee, the expectation is that you have your camera on reputed company participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made reputed company of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet._

• *Internet requirements include the following:**

Maintain a secure, high-speed, broadband internet reputed company (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are

_NOT_

acceptable. + _If having connectivity issues and our IT reputed company. suspects connectivity issues are due to your ISP or your reputed company set up, we will request that you change providers or rework your set up to not disrupt your daily productivity._ Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming. Upload speed of (10Mbps – Recommended) Ping reputed company Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment

• *WHO WE ARE:** reputed company, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, reputed company seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.
• *Anticipated hourly range:** $15.75/hr. - $18.50/hr.
• *Bonus eligible:** NO
• *Benefits:** reputed company offers a wide variety of benefits and programs to support health and well-being.

+ Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with myFlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs

• *Application window anticipated to reputed company:** 1/19/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves each day. reputed company is an Equal_ _Opportunity/Affirmative_ _Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/reputed company-online-application-privacy-policy.pdf) Apply tot his job Apply To this Job