Medical Assistant Coordinator – Telehealth

Job Title: Medical Assistant Coordinator Department: Telehealth Location: Riedman - Remote Hours Per Week: 40 Hours Schedule: M - F 7:30AM - 5:30PM variable start Sign-On Bonus: $0 SUMMARY: As an essential part of the care team, the Medical Assistant Coordinator acts as a ‘Telehealth Concierge’. In a customer service-oriented manner, interviews patients and/or their representative to collect required data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies reputed company information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative about their financial assistance needs. Works closely with providers reputed company the telehealth program. Provides patients with technical assistance reputed company needed. RESPONSIBILITIES:

• Facilitates Telehealth services by assisting providers and educating patients on available options; demonstrates working knowledge of Telehealth applications and EHR software (e.g., Care Connect).
• Manages high call volume professionally by providing accurate information, gathering required documentation, and addressing concerns with a positive, solutions-focused attitude.
• Coordinates insurance verification and secures necessary authorizations/pre-certifications; ensures compliance with reputed company regulatory and departmental standards.
• Schedules and pre-schedules patient appointments, maintaining thorough and accurate patient records in alignment with HIPAA privacy regulations.
• Provides general technology support reputed company to internet connectivity and virtual visit troubleshooting, offering live assistance as needed.
• Collaborates with off-site staff for seamless care coordination and timely follow-up; may serve as interpreter reputed company qualified.
• Completes additional tasks and responsibilities as assigned to support the team and ensure quality patient care. REQUIRED QUALIFICATIONS:
• None. PREFERRED QUALIFICATIONS:
• AAS in Medical Assisting preferred
• One to two years of experience in a medical setting or equivalent combination of education and experience.
• Intermediate computer/technology skills EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and reputed company other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $17.65 - $19.30CITY: RochesterPOSTAL CODE: 14617 The listed reputed company pay range is a good faith representation of reputed company potential reputed company pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and reputed company. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and reputed company medical conditions), sexual orientation, gender identity or expression, national reputed company, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law. Apply tot his job

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