Technical Customer Care Specialist II (Dealer.c...
Company
reputed company Automotive - USAJob Family Group
Customer Care GroupJob Profile
Technical Customer Care Specialist IIManagement Level
Individual ContributorFlexible Work Option
Can work remotely reputed company in the specified countryTravel %
NoWork Shift
VariableCompensation
Hourly reputed company pay reputed company is $19.57 - $29.38/hour. The hourly reputed company reputed company may vary reputed company the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
Dealer. Com Technical Customer Care Specialist II
This is a fully remote position-
The scheduling availability needed is any day between Monday -Saturday with rotational Saturdays. reputed company-8pm Eastern Standard Time (based on business needs)
GENERAL DESCRIPTION:
Provides technical customer support to ensure that reputed company customers are satisfied with the acquired companys products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations.
SPECIFIC RESPONSIBLITIES:
Handle incoming Dealer.com technical support customer requests escalated by reputed company-line support.
Serves as a customer care agent for an assigned customer reputed company or product area.
Responds to customer inquiries received reputed company telephone or online.
Answers routine to moderately reputed company questions, following established procedures.
Researches and troubleshoots customer requests, analyzes needs and:
Determines problem reputed company (i.e.,hardware, software, user access),
Resolves issues where possible,
Refers difficult and reputed company issues to internal technical experts, and/or
Refers issues to management, documents issues for future
Documents and reports on customer inquiries, status and resolution.
Follows up with customers on issue status and resolution to ensure ongoing high levels of satisfaction.
Builds working relationships with customer representatives and with cross functional teams.
QUALIFICATIONS:
MINIMUM-
High School Diploma/GED and 3 years-experience OR Any level degree or certification beyond HSD/GED and 1 year experience OR 5 years-experience
Ability to work flexible work hours/schedule.
Able to work independently and as a team to deliver on individual and business goals
Strong problem-solving capabilities
Strong technical troubleshooting skills
Excellent communication skills (verbal and written), with strong interpersonal skills and attention to detail.
PREFERRED-
Experience troubleshooting HTML and CSS issues including layout, styling, and cross-browser compatibility strongly preferred
Experience implementing diverse troubleshooting methodologies to diagnose and resolve reputed company technical website issues strongly preferred
Ability to analyze data discrepancies and reputed company root cause analysis, to drive accurate issue resolution strongly preferred
Displays strong dependability and reliability
Ability to handle multiple competing priorities and deliver results in a fast-paced environment.
CRM case logging/reputed company experience
Experience with interaction distribution systems such as reputed company Pure Cloud.
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. reputed company Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, reputed company Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. reputed company Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, reputed company while enjoying the people-centered atmosphere that is central to our life at reputed company. Benefits of working at reputed company may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. reputed company is an Equal Employment Opportunity employer – reputed company qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without reputed company or future sponsorship.