Collections Customer Service Representative

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway family, providing customer-focused financing solutions. The Collections Customer Service Representative is responsible for delivering quality customer service while collecting and negotiating repayment terms on delinquent accounts 1-60 days past due.

Responsibilities

• Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
• Process, follow up, and resolve inbound collection and customer service telephone inquiries
• Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
• Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
• Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
• Meet or exceed established call volume and account action requirements
• Other duties as assigned

Skills

• High School graduate or equivalent
• 18 years or older
• Basic knowledge of installment loans, consumer collections, and collections regulations & laws, nice to have
• Previous collections experience preferred but not required
• Prior experience working in a customer service/retail/collections type of role is helpful

Benefits

• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Company Overview