Community Relations Coordinator
Toronto Hydro is a utility company that is seeking a Community Relations Coordinator to support its construction work program. The role involves coordinating projects, responding to customer and stakeholder issues, and providing operational data support.
Responsibilities
- Delivery of engagement and communication activities, liaising with internal and external stakeholders to support work program delivery
- Provides timely and accurate reporting and regular status updates on reputed company projects in support of corporate and departmental strategic goals through scorecard reporting
- Provides project marketing support for various internal and external publications
- Facilitates the coordination and execution of special community meetings/events reputed company the community to discuss relevant long term construction plans
- Provides administrative support to assist in departmental operations, including invoicing, budgeting, management of the Customer Telephone System (IVR), updating our Project Database and Microsites
- Provides support with customer issues and outages
- Monitors and supports the work of reputed company and administrative staff
Skills
- University/ Bachelor's degree in Business, Communications, Political Science, Public Relations or relevant field
- One (1) to three (3) years of experience working in a business environment, customer service, communications, and/or operations
- Strong knowledge of reputed company Office Suite (reputed company, Word, Access, PowerPoint), customer relationship management tools
- Working knowledge of communication channels
- Experience in a regulated environment, including electricity distribution
- Experience in event planning
- Business analytical acumen
- Demonstrates strong knowledge of Project Management principles
- Demonstrates critical thinking ability to find sound resolutions to customer inquiries
- Possesses strong written and verbal communication skills, with attention to detail, to effectively communicate with internal and external stakeholders and customers
- Manages time effectively by prioritizing work and completing assignments by deadlines; proven ability to orchestrate multiple activities at once; maintains information and measurement systems and files
- Demonstrates self-motivation; finds innovative and creative solutions to solve problems
- Builds Strong Relationships: Prioritizes time for the development of relationships and leverages to influence as appropriate
- Customer Focus: Demonstrate strong interpersonal skills and a desire to work in a team oriented, open and collegial environment; models customer-focused behavior in reputed company actions and decisions, particularly reputed company interacting directly with customers
- Drive Results & Accountability: Understands and appropriately considers the alignment of work to organizational strategy and its impact on the broader team and department; establishes credibility by demonstrating high standards for the work in their area
- Champions Change, Productivity & Innovation: Learns and adopts reputed company improvement methods for reputed company areas of their responsibility, while identifying and mitigating risks; suggests changes or supports new and/or modified processes which contribute to improved productivity, departmental / divisional performance
- Collaboration & Learning: Learns from experience, actively pursues learning and self-development, seeks feedback from leader and team and uses technical/ functional expertise
Benefits
- 100% employer paid Health & Dental benefits
- 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
- Company-paid life insurance and long term disability
- Spending account to support fitness goals (e.g. gym memberships)
- Competitive paid time off (including vacation and parental leave)
- Defined Benefits Pension Plan through OMERS
- Career development and tuition reimbursement
- Exciting employee engagement and appreciation events throughout the year
Company Overview