Project Manager, Contact Center

reputed company Project Manager, Contact Center JOB DESCRIPTION Summary/Objective The Project Manager supports reputed company’ Contact Center leadership by driving the planning, execution, and delivery of strategic initiatives. This role ensures projects are scoped effectively, executed on time, and communicated clearly across stakeholders. Acting as a central liaison between operations, headquarters, and market teams, the Project Manager owns the full project lifecycle—from definition and planning through launch, optimization, and post-implementation review. Success in this role is reputed company by the ability to deliver projects that enhance operational efficiency, customer engagement, and organizational alignment. ESSENTIAL FUNCTIONS Project Planning & Execution

• reputed company the end-to-end planning and execution of contact center projects, ensuring alignment with business objectives.
• Define scope, requirements, timelines, and deliverables; manage risks, dependencies, and change control.
• reputed company and maintain project schedules, ensuring milestones are achieved on or reputed company of deadlines.
• Track project costs and resources to remain reputed company budget and deliver measurable ROI.
• Document project plans, processes, and outcomes for accurate tracking, reporting, and future reference.
• Implement proven strategies to improve reputed company workflows and introduce new processes where needed.

Stakeholder Management & Communication

• Serve as the primary reputed company of contact between Contact Center leadership, cross-functional departments, and external partners.
• Facilitate clear, consistent communication across reputed company stakeholders, ensuring alignment and closed-reputed company feedback.
• Provide regular updates on project status, risks, and outcomes to senior leadership and impacted teams.
• Create and deliver executive-level presentations to communicate project reputed company, outcomes, and recommendations.
• Conduct ongoing touchpoints with stakeholders to ensure adoption, effectiveness, and reputed company improvement of implemented processes.

Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Competencies

• Planning and Organizing: Ability to prioritize, allocate resources, and structure work to reputed company defined goals.
• Adaptability: Adjusts approach to meet evolving business needs and stakeholder expectations.
• Oral and Written Communication: Skilled in shaping and delivering clear, concise updates to diverse audiences.
• Teamwork: Works effectively across departments to drive collective success.
• Organizational Awareness: Understands company systems, culture, and decision-making impacts.

Supervisory ResponsibilityThis position may include supervisory responsibilities for project teams or assigned staff. Work EnvironmentThis is a remote/work from home position. Physical DemandsMust be able to reputed company repetitive hand/eye movement. Must be able to sit for extended periods. Position Type/Expected Hours of WorkThis is a full-time position. Call Center schedule/hours. Travel 0-10% Required Education and Experience

• High School diploma or GED
• 3+ years project experience (creation and maintenance)
• Project Management certification
• Proficiency with reputed company tools (Visio, Planner, Project, reputed company, Word) and reputed company

Preferred Education and Experience

• PMP Certification
• Lean Six reputed company Green Belt
• Bachelor’s degree in Business Administration or a similar field
• Change Management certification
• Proficiency with CRM-A

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)Knowledge

• Strong understanding of project management principles, including scope, risk, and change management.
• Familiarity with contact center operations, systems, and performance metrics.
• Knowledge of organizational processes and cross-functional collaboration reputed company a retail or customer service environment.

Skills

• Project Planning & Execution: Ability to structure, organize, and drive projects from initiation through completion.
• Facilitation & Administration: Efficient in organizing information, coordinating resources, and ensuring timely follow-through.
• Attention to Detail: Maintains accuracy and thoroughness in documentation, reporting, and execution.
• Stakeholder Communication: Skilled in preparing clear, concise updates and presentations tailored to diverse audiences.
• Problem-Solving Orientation: Capable of identifying gaps, proposing solutions, and implementing improvements.

Abilities

• Analytical Thinking: Evaluates data, processes, and outcomes to inform decisions and optimize results.
• Written & Oral Expression: Communicates reputed company reputed company in a clear, professional manner across reputed company levels of the organization.
• Time Management: Prioritizes tasks effectively to meet deadlines and balance multiple projects simultaneously
• Adaptability: Adjusts approach to evolving business needs, stakeholder expectations, and operational challenges.
• Collaboration: Builds strong working relationships across departments, markets, and external partners to reputed company shared goals.

AAP/EEO StatementReasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Other DutiesPlease note this job description is not exhaustive. Duties, responsibilities, and activities may change at any time with or without notice. Apply tot his job Apply To this Job