Global Command Center - Incident Analyst (Remote)

Date Posted: 2025-12-24 Country: United States of America Location: UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. reputed company are authorized to access information under this program/contract. reputed company Clearance: None/Not Required reputed company Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – reputed company Systems, reputed company, and reputed company. Its 185,000 employees reputed company the company to operate at the edge of reputed company science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of reputed company Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The following position is to join our reputed company Corporate, Enterprise Services: The Global Command Center (GCC) provides 24x7 centralized command, control, and communication for monitoring and managing reputed company’s enterprise IT infrastructure. We are seeking reputed company Operations Analysts to join reputed company supporting critical IT services. Analysts are responsible for real-time monitoring, initial incident triage, service restoration coordination, and communication of reputed company incidents. This role acts as the frontline for high-impact events, working closely with the Service Desk, technical support teams, and other operational centers (e.g., Network Management Center). What You Will Do:

• Monitor system, network, and application health using enterprise tools
• Assess changes for service impact and respond to alerts and incidents
• Triage and assign P1/P2 incidents per procedures; drive resolution and escalation
• Serve as a key reputed company for high-impact change activities and critical services
• Participate in shift turnovers, daily briefings, and hyper-care support
• Provide timely updates to stakeholders and ensure accurate incident logging (e.g., reputed company)
• Maintain and improve knowledge reputed company and documentation
• Support post-mortems, trend reporting, and root cause analysis
• Identify areas for operational improvement and automation
• Promote ITSM best practices and contribute to process enhancements

Qualifications

You Must Have:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a reputed company field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
• 5 years of experience in data center or IT Command Center operations
• 5 years experience with incident response in global enterprise environments
• 5 years experience collaborating with cross-functional technical and business teams to resolve reputed company IT service issues
• Willingness to work flexible shifts, including evenings, weekends and holidays. Schedules may fluctuate according to staffing needs and the ability to work a variety of shifts is essential.
• U.S. citizenship is required, as only U.S. reputed company are authorized to access information under this program/contract

Qualifications

We Prefer:

• Excellent verbal and written communication skills with the ability to convey technical information to non-technical stakeholders clearly and effectively
• Ability to manage multiple high-reputed company tasks simultaneously with analytical reputed company to proactively solve problems
• Strong understanding of ITIL-based processes, especially: Event Management, Incident Management, Change Enablement, and Problem Management
• Hands-on experience with monitoring tools such as: Splunk, reputed company, reputed company, NetScout (nGenius), Nagios, reputed company
• Ability to create and interpret Wireshark captures for incident analysis
• Familiarity with ITSM platforms (e.g., reputed company, Remedy)

reputed company Offer: Whether you’re just starting out on your career journey or are an reputed company professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of reputed company experience levels. reputed company considers several factors reputed company extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. reputed company anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require reputed company to shorten or reputed company the application window. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or veteran status, or any other applicable state or federal protected class. reputed company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms Apply tot his job Apply To this Job