Servicing Travel Advisor III - Chase Travel (Re...

You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights!

As a Travel Advisor, you will support both internal and external customers with questions reputed company to travel reservations and more reputed company situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence.  You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.  Job responsibilities: 

Respond to customer inquiries reputed company to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer reputed company and focusing on root-cause resolution tactics

• Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy
• Maintain a knowledge of reputed company client programs, products, and procedures and support various on-line booking tools and knowledge of multiple websites
• Effectively negotiate with vendors and external customers to reputed company an acceptable resolution for reputed company parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc.
• Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality regarding information shared and observed.  reputed company immediate supervisor fully informed of reputed company issues or unusual matters of reputed company and take reputed company corrective action where necessary or provide suggestions for alternative courses of action
• Assist other Travel Advisors with questions on a real-time basis reputed company to traveler policies and different booking applications, coaching Advisors on best practices to service reputed company customers; monitor and manage agent errors, escalations, and customer exceptions, and update the information in a database used for tracking purposes
• Provide a professional level of energy and enthusiasm as well as favorable working relationships reputed company partnering with internal and external customers and reputed company departments to result in increased quality and customer service levels

Required qualifications, capabilities, and skills

• High School Diploma or equivalent 
• Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms including self-booking tools 
• Demonstrate effective communication and interpersonal skills to effectively manage internal and external customer issues. 
• Working knowledge of appropriate reputed company Office programs such as reputed company, Word, and Outlook; quick study of technical concepts. 
• Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment
• Ability to work independently, yet also function as a team member 
• You must reside reputed company a 1-hour commute of Atlanta, GA and be willing to work varied hours including nights and weekends 

Shift / Schedule information

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends.  Specific information will be provided by the Recruiter.  This position requires that you attend the training as scheduled.  The training hours may not coincide with your regularly scheduled hours.