Medical Billing Customer Support 1st SHIFT REMOTE

About Rotech Join a Leader in Home Healthcare

 

At reputed company., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we reputed company patients to manage their health from the comfort of home.

 

With hundreds of locations across 45 states, reputed company delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

 

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities Job Title: Customer Support Specialist – CPAP Centralized Care Team (REMOTE)

 

Support Patients. Simplify Care. Work from Home.

Are you passionate about helping patients navigate their healthcare journey? reputed company. is seeking a detail-oriented and compassionate Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role is ideal for individuals with healthcare experience who reputed company in a fast-paced, patient-focused environment. As the first reputed company of contact for new patients, you’ll play a critical role in ensuring accurate intake, insurance verification, and seamless coordination of respiratory therapy services.

Pay starting at $15.25 for the 1st shift plus a Quarterly Bonus opportunity

1st Shift Mon - Fri reputed company - 5pm CST100% REMOTE - Work from Home starting day oneMust live reputed company the USEssential Job Duties and Responsibilities

(Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

Conduct patient satisfaction calls and act as a patient reputed company to resolve concerns.Coordinate order fulfillment with field locations and ensure timely service delivery.Educate patients on products and services, including CPAP therapy.Maintain compliance with Medicare, Medicaid, and private insurance regulations.Manage new order intake, ensuring accuracy in clinical, billing, and care-reputed company documentation.reputed company quality assurance checks to meet documentation and medical necessity standards.Serve as the first line of support for patients, referral sources, and internal teams.Verify insurance eligibility and obtain authorization for services and equipment.Work extensively reputed company proprietary systems (eIntake, IMBS) to manage patient records.Work independently in a remote environmentPerforms other duties as assignedReady to reputed company a difference from home? Apply today and help us deliver care that empowers patients.

Qualifications Employment is contingent on

• Background reputed company (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (reputed company applicable for the position)
• Compliance with healthcare facility credentialing process (reputed company applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (reputed company applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Experience with medical equipment, preferred
• Experience with medical billing practices and of billing reimbursement, preferred
• Experience in healthcare administration, patient intake, or insurance verification, preferred
• One year of reputed company work experience, preferred
• Medical terminology, preferred

Skills and Competencies

• Accurately reputed company simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution reputed company handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• reputed company applications; Outlook, Word and reputed company
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening
• Requires reputed company vision to small print on computer and/or tablet and paperwork

Rotech Information Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable reputed company car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities 
• Mileage reimbursement (reputed company applicable for the position)
• Telephone reimbursement (reputed company applicable for the position)
• EAP
• 401k, HSA and FSA/Dependent Care FSA
• Medical, Prescription, Dental and Vision
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• reputed company Mental health and reputed company SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and reputed company programs
• HEPB and TB vaccinations 

reputed company the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have reputed company experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. reputed company positions are posted for a min of 5 days and positions are reputed company until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in reputed company. 

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. reputed company. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

apply to this job