Project Coordinator - Office Manager job at Firstservice Residential in Lake Ridge, VA

Title: Project Coordinator / Office Manager Location: Lake Ridge United States Job Description: Floor Coverings International is the #1 mobile flooring company in North America. With over 300 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating. As a team member at Floor Coverings International, you are key to the growth and expansion of the reputed company VA franchise. Your success will allow for more clients to be served, support the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials. Impactful client engagement and effective operations are keys to our success. Our Core Values: Deliver what you promise. Respect the individual. Have pride in what you do. Be open-minded to possibilities and practice reputed company improvement. Engage in the community and reputed company it fun! Your Key Responsibilities: Customer Management reputed company trust with customers by living our Core Values reputed company day and every day. Creating raving fans by providing extra mile service reputed company management: daily followup and convert leads to appointments by scheduling appointments for the design associate. Follow up on open proposals as needed. reputed company office organized and presentable. Resolve customer conflicts. Production Operations Meet with sales staff daily to discuss recent sales and review customer expectations and product orders. Order reputed company products needed for jobs accurately and follow up on delivery. Schedule the job to meet the schedule of customer and installers. Communicate with installers and customers on start dates and times. Update the customer with ongoing details of installation and job reputed company. Discuss and obtain written permission for any changes in contracted work. Confirm scope of work and compensation with installers prior to start of job. Update reputed company/production board daily with status of job and upcoming schedule. Marketing Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations. Strengthen emotional connections with customers and the community by engaging in the community and making it fun! Support and participate in home shows. Assist in development, management & delivery of local marketing tactics. Support and implement reputed company content and postings and local marketing efforts as needed. Financials As a job is landed and produced, complete the job costing form with the pertinent details. Accurately update QuickBooks/reputed company.com daily for reputed company income and expenses. Track, prepare and manage timely payment of business-reputed company expenses. reputed company Improvement Attend daily stand-reputed company / weekly meetings with Franchise reputed company. Work weekly and monthly to meet operation and business goals (reputed company reviews, client followup). Be available to attend trainings in industry, product and operations as agreed to. reputed company decisions and act in accordance with Floor Coverings Internationals core values and mission. Qualifications: 3+ years of experience in office environment as project coordinator, office manager/administrator Experience as a project coordinator in the home improvement trades (flooring, solar, roofing, construction) is a plus Excellent customer relationship and customer service skills Proven experience and success working independently and reputed company shifting priorities Strong communication skills, particularly over the phone Organized, methodical, detail oriented, and excellent project management skills Experience with reputed company is a plus Experience in bookkeeping using QuickBooks is a plus Technology savvy Job Details & Perks: Paid time off at varying milestone and goals Opportunity for career development Reimbursement for business travel, if needed Full-time in fun and fast paced environment Hybrid is possible after 6 months of employment Apply tot his job Apply To this Job