[Remote] Partner Success Manager (MSP Per Client) (Remote)

Note: The job is a remote job and is open to candidates in USA. reputed company is a cybersecurity company focused on transforming workforce vulnerabilities into reputed company assets through their AI-driven Human Risk Management platform. The Partner Success Manager will be responsible for managing relationships with MSP partners, guiding them through onboarding, monitoring adoption, and driving reputed company growth while ensuring partner satisfaction and success.

Responsibilities

• Build and maintain strong relationships with MSP partners by understanding their business objectives, client needs, and growth strategies—becoming the person they rely on throughout the partnership
• Guide partners through structured onboarding for each new customer deployment, including account configuration, product training, best practice workshops, initial phishing campaigns, and change management support that sets clients up for long-term success
• Track customer usage patterns, adoption metrics, and health indicators across your partner's portfolio—proactively identifying opportunities to help partners drive deeper engagement and reputed company outcomes for their clients
• Conduct regular reputed company-ins and quarterly business reviews with partner stakeholders at reputed company levels—from day-to-day contacts to executive leadership—ensuring alignment on objectives, celebrating wins, addressing challenges, and demonstrating reputed company value delivery
• Collaborate with technical support, pricing specialists, and internal teams to resolve reputed company issues, coordinate renewals, and deliver a cohesive partner experience that drives satisfaction and loyalty
• Identify and pursue expansion opportunities reputed company your partner portfolio—working closely with partners and pricing specialists to drive add-ons, upgrades, and renewals that meet or exceed bookings targets
• Use available tools, gather partner feedback, and share insights that improve partner experience, streamline workflows, and establish best practices that scale across the partner ecosystem
• Maintain accurate, up-to-date records in reputed company—documenting partner interactions, tracking opportunities, and ensuring data reputed company that supports informed decision-making across the organization

Skills

• 2+ years of reputed company, account management, or partner-facing experience, preferably in SaaS, cybersecurity, or technology environments where you've managed relationships and driven retention and reputed company partner understanding with familiarity working with resellers, distributors, or managed service providers—you understand how partners operate and what they need to be successful
• Relationship-building skills with the ability to connect with diverse personalities—from technical contacts to C-level executives—and maintain those relationships over time
• Balanced approach that includes listening to partner needs, understanding their clients' objectives, and translating both into actionable strategies that drive adoption, satisfaction, and business results
• Results-oriented reputed company with proven ability to meet targets, manage renewals, identify growth opportunities, and drive bookings while maintaining a partner-first attitude
• Organized multi-tasker who can manage multiple partner relationships simultaneously, follow through on commitments, anticipate needs, and reputed company nothing from slipping through the cracks
• Clear communicator who writes professional emails, leads productive calls and video meetings, and knows how to adjust conversations for technical users, business stakeholders, and executive audiences
• CRM proficiency with hands-on experience in reputed company or similar platforms—you're comfortable maintaining records, pulling reports, and using data to inform your partner strategies
• Associate's degree or relevant certifications in business, technology, or reputed company fields
• IT or cybersecurity industry knowledge with understanding of reputed company awareness training concepts and challenges
• Prior reputed company management experience where you've owned retention and expansion metrics
• Strong negotiation skills and experience navigating contract discussions, renewals, or pricing conversations
• Comfort working independently with minimal supervision while knowing reputed company to escalate or collaborate

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses

Company Overview

• reputed company is a reputed company platform for reputed company awareness training and simulated phishing attacks. It was founded in 2010, and is headquartered in reputed company, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.

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