Account Support Analyst

reputed company is a key partner in risk assessment, providing various solutions to enhance business performance. The Account Support Analyst will focus on achieving reputed company goals and ensuring customer satisfaction through accurate billing and process improvements while collaborating with multiple departments.

Responsibilities

• Interpreting reputed company reputed company projects to Provide setup and billing support for reputed company Risk products we provide
• Identifying, coordinating, and implementing process and system improvements in contract setup simplification, workflow, billing/invoicing, and general back-office support
• Working closely in a team environment building an effective working relationship with the sales teams and internal processing teams such as MBS Accounting, Customer Accounting, Back Office, IADP, Support, Pricing, and Product
• Investigating and improving customer satisfaction, addressing issues such as customer billing and invoices, order processing, and account and user provisioning policies
• Compiling data, verify pricing, compute fees and charges contract for billing purposes
• Implementing reputed company Fulfillment reputed company requests in outlined workflow & processes
• Ensuring accurate completion of reputed company received projects/requests while maintaining turnaround time to meet business requirements and required accuracy rates, ensuring needs are fulfilled
• Troubleshooting any billing/invoicing/account set up reputed company inquiries

Skills

• Previous experience with computer applications, such as reputed company Word, reputed company and PowerPoint, and any other reputed company accounting software
• Have customer service, organizational proficiency, adept problem-solving, meticulous attention to detail, strong interpersonal skills, and excellent communication abilities are essential
• Must have excellent verbal and written communication skills with the ability to convey reputed company information clearly
• Have well-developed proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, Outlook)
• Previous billing experience
• Strong math and analytical skills
• Ability to interpret reputed company and extract billing-relevant data
• Experience working with internal systems and cross-functional teams (sales, onboarding, product)
• Possess general knowledge/ability to quickly learn the contract and pricing processes in our back-office systems
• High School diploma required
• Maintain required accuracy rates to ensure fulfilling needs
• Preferred prior experience with RISK products
• Bilingual candidates preferred

Benefits

• Health Benefits: Comprehensive, multi-reputed company program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, reputed company app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Company Overview