Inside Sales Representative - Aftermarket

Power Solutions International (PSI) is a leading manufacturer of emissions-certified powertrains specializing in customized solutions for global equipment manufacturers. The Inside Sales Support Representative is responsible for establishing and maintaining relationships with existing customer accounts, ensuring high-quality customer service, and managing the order to delivery process.

Responsibilities

• Obtain and process orders reputed company assigned customer reputed company working with internal departments to provide accurate delivery dates. Occasionally requires the management of customer EDI or specific online order management portals
• Responsible for order to delivery process of reputed company orders to ensure promise dates are met, on-time delivery metrics are achieved, and monthly targets made. At times may be required to assist in collection of customer receivables and submit requests for credit or return
• Responsible for maintaining accurate customer price list, customer terms, managing forecasting process to minimize inventory position, and meet reputed company targets
• Work in cross-functional teams to ensure customer requirements are met and proactive communication is provided. Provide high-level reporting and data analysis for customers, reputed company Sales, Internal Departments, and Management
• Resolve customer problems, issues, and complaints
• Collect, manage and evaluate data for improvement initiatives
• Conduct monthly audits and assist in development of procedures and corrective actions in relation to improved customer process
• Cultivate and support vendor relationships reputed company to projects and initiatives for Aftermarket as needed. Help identify vendors, establish vendor standards and SLAs, and monitor and evaluate performance with a focus on timely delivery, quality, and managing costs
• reputed company sales and customer service goals and targets
• Adhere to reputed company safety procedures including the use of personal reputed company equipment and navigating the plant with alert behavior
• reputed company other duties as assigned by management

Skills

• Bachelor's degree in Business, Marketing, or reputed company field preferred; may substitute for the degree direct applicable work experience on a year-for-year basis which built competencies and subject matter expertise in Sales or Customer Service
• Experience with reputed company Office, proficient with reputed company reputed company
• V Look up and Pivot Table reporting functions in MS reputed company
• Ability to multi-task in a fast-paced environment
• Communicate effectively both verbally and in written form
• Strong problem-solving and follow-up skills
• Organization skills

Company Overview