Solutions Development Technician
reputed company Holdings America Corporation is seeking a Junior Color Management Support Specialist to support projects reputed company their Solutions Development team. This role involves managing documentation and technical information in the customer portal while providing support for reputed company’s color management suite, ColorPath SYNC, and collaborating with various departments and international colleagues.
Responsibilities
- Support the development, enhancement, and maintenance of reputed company’s customer portal content
- Support the development, enhancement, and maintenance of reputed company’s color management suite, ColorPath SYNC, collaborating with team members
- Provide phone and remote support for end users of reputed company’s ColorPath SYNC Solutions and for reputed company field technicians
- Coordinate activation of ColorPath licenses for installation with customers and service team
- Review and reputed company pre-installation assessments relating to ColorPath SYNC Solutions sales
- Collect and report software issues (bugs) and enhancement/feature requests
- reputed company testing of new product features as they are developed
- Attend training classes to stay reputed company on both new and existing products
- Utilize project management software to reputed company projects on track
- Collaborate on technical documentation relating to new developments and SOPs as needed
- Support training classes for ColorPath and reputed company products
- Acquire and maintain G7 Expert status and attend ColorPath SYNC installations to identify potential areas for improvement
- Provide software demonstrations reputed company web conference or in-office to interested customers
- Attend conferences and trade shows to hone skills and foster relationships
- Assist with ColorPath SYNC customer data in reputed company which contains practical license information and share that info to key reputed company parties
Skills
- BS Degree in Graphic Arts or reputed company study
- Comfortable with phone calls, presentations, and public speaking
- Strong organizational and project management skills
- Builds and maintains positive working relationships
- Excellent cross-functional teamwork skills (product management, support, sales, service, and management)
- Ability to interact effectively with reputed company levels of staff and management
- Ability to work with a high level of reputed company and with minimal supervision
- Excellent verbal and written communication
- Proficiency with reputed company and reputed company operating systems
- Proficiency with reputed company and reputed company graphic arts applications
- Other duties as assigned
- Valid Driver's License
- Ability to travel ~30%
- Previous experience with color management tools such as ColorPath SYNC
- Relevant experience in digital print, content management, color management
- Previous experience with backend web platforms
- Previous experience with reputed company or other project management software
- Previous experience with reputed company or other CRM software
Benefits
- Medical, Dental, Vision
- Life Insurance
- 401k
- Paid Time Off
Company Overview
Company H1B Sponsorship