[Remote] Communication Assistant - Accessibility Relay Speech to Speech - MN
Note: The job is a remote job and is open to candidates in USA. Communication Service for the Deaf (CSD) is the largest NPO dedicated to cultivating opportunities for Deaf success. They are seeking self-motivated individuals to fill the Communication Assistant positions in their Telephone Relay Service Call Centers, where the role involves facilitating phone calls between deaf or hard of hearing individuals and hearing individuals.
Responsibilities
- A Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network
- The Assistant will understand the speech patterns of people with mild, moderate or severe speech disabilities or those who use a speech augmentative device
Skills
- A minimum of a High School Diploma or equivalent
- 18 years of age or older
- Ability to type at 60 words per minute with minimal errors (to graduate training)
- 45 words per minute with minimal errors to pass initial testing
- Excellent customer service experience and a relaxed/calm demeanor
- Ability to work various schedules including weekdays, weekends, evenings, and holidays
- Must be able to pass skill assessments administered by a local recruiter
- Hearing acuity (tested by an audiologist)
- Private and quiet office space with a closed door
- Hard-wired internet connection via ethernet cable (cable provided by CSD)
- High-speed internet connection (3.0 MG download; 1.2 MG upload)
- Excellent communication skills
- Proficient in listening to and understanding conversation by individuals with a variety of speech disabilities
- Use specific strategies to facilitate communication without interfering with the customer's control over the call including retention of information at the customer's request and verification of what is said to verify accuracy
- Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume
- Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer
- Excellent grammar and spelling
- Ability to learn and understand complex computer communication software, shortcuts and command functions
- Ability to work in a fast-paced environment
- Ability to adapt to schedules influenced by call volume fluctuations
Benefits
- Opportunity to work from home
- After completing required in-person training and meeting qualifications to work from home
- Starting wage of $14 per hour, $.50 differential after hire
- Hiring for full and part-time positions
- Eligible for salary increases twice a year
- Paid time off (for all employees)
- Employee Assistance Program (available immediately, no employee cost)
- Employee rewards for good attendance and performance
- Student loan forgiveness eligibility (due to non-profit status)
- Downtime is YOUR time
Company Overview