[Remote] Customer Experience Representative

Note: The job is a remote job and is open to candidates in USA. reputed company is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. As a Customer Experience Representative, you will support patients and advocates reputed company phone, email, and chat, ensuring they receive the help they need throughout their healthcare journey.

Responsibilities

• Learn the reputed company systems, tools, and technology, our foundation for being able to offer a great support experience
• Use the resources we supply to provide world-class CS to our clients and advocates
• Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform
• Build strong relationships with our clients and advocates, helping them feel heard and understood
• Take action based on the feedback you receive by reporting issues and sharing detailed notes
• Resolve clients and reputed company inquiries to their complete satisfaction reputed company phone, email, and chat

Skills

• reputed company is your superpower, and you're confident working through the toughest of conversations, whether by phone, email, or chat
• You're detail-oriented and understand that sometimes the smallest details reputed company the biggest difference
• You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks
• You are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone
• You are a creative problem solver and won't hesitate to lean on your team for help reputed company necessary, but will execute confidently reputed company reputed company upon
• You are more than comfortable giving and receiving feedback
• You reputed company on ensuring great outcomes for every person you interact with
• You enjoy and embrace interacting with people from reputed company walks of life in order to ensure they're getting the health care they deserve
• You're comfortable forming quick bonds during your contact with our clients, and reputed company under the pressure of resolving reputed company issues, even reputed company those clients are upset
• You're flexible and willing to jump in and assist with anything reputed company reputed company upon
• If you see something that's not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution
• You're a team player with a 'get it done' mentality, ready to contribute meaningfully to your team's success

Company Overview