Customer Product Trainer
Thomson Reuters is seeking a versatile and dynamic Customer Education Manager to join our Customer Success team. This role is ideal for legal professionals with a strong background in relationship building, communication, and presentation skills, who are eager to leverage their expertise to drive product adoption and maximize customer satisfaction.
Responsibilities
- Drive product adoption and usage to help customers achieve their expected ROI on Thomson Reuters’ products
- Onboard, train and educate customers on our software, including developing customized training programs to meet specific client needs
- Utilize adult learning principles and engagement techniques during training sessions
- Provide exceptional service and support to law firm and government clients, addressing prompting troubleshooting and assistance requests
- Support revenue retention and growth by partnering with account team partners to uncover customer needs aligned with Thomson Reuters product offerings
- Communicate with internal departments to ensure client needs are met and occasionally assist prospective customers in product trials
- Maintain a high level of expertise in legal and AI-based solutions, customer workflows, product use cases, and industry trends
- Log, update, and maintain activity and customer information within our business systems
Skills
- Juris Doctorate required
- Strong background in relationship building, communication, and presentation skills
- 1-2 years of professional legal experience is preferred
- Experience with legal technology and/or AI-based platforms is preferred
- Strong sales and customer-centric aptitude with a revenue focus
- Excellent oral and written communication and presentation skills
- High degree of professionalism
- Adept at using web-based meeting tools
- Experience in adult training/education and a passion for learning about new technology and software
- A personable, positive attitude with a knack for problem-solving and helping customers
- Enjoy working on cross-functional teams and contributing to outcomes focused on positive customer experiences
- 1-2 years of professional legal experience is preferred
- Experience with legal technology and/or AI-based platforms is preferred
Benefits
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Tuition Reimbursement
- Access to Employee Stock Purchase Plan
Company Overview
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