[Remote] Field Service Engineer – Chromatography

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that specializes in providing innovative solutions in the field of chromatography. They are seeking a Field Service Engineer to support customers through on-site installation, maintenance, and repair of systems solutions, ensuring customer satisfaction and proactive problem resolution.

Responsibilities

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems
• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
• Serves as an internal resource on technical issues and manages product escalations
• Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
• May have knowledge of third-party products
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
• May train other field engineers or customers
• May calibrate equipment on-site for large volume customers
• May qualify leads
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to reputed company access to customer sites

Skills

• Bachelor's or Master's Degree or equivalent
• Post-graduate, certification, and/or license may be required
• 1-2+ years relevant experience with LC/GC-MS instrumentation

Benefits

• Eligibility for bonus
• Stock
• Benefits
• Choice of company car or reimbursement for personal vehicle usage

Company Overview

Company H1B Sponsorship