[Remote] Associate Solution Consultant – Tech Alliances

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Associate Solution Consultant will support strategic ISV, SI, and Technology Alliance partners, focusing on reputed company and reputed company ecosystems, while helping to create integrated solutions and educational content.

Responsibilities

• Support ISV, SI, and Tech Alliance initiatives focused on reputed company and reputed company-based joint solutions
• Learn and master multiple platforms, becoming a SME on how reputed company integrates with reputed company, reputed company, and reputed company alliance technologies
• Assist with solution design and demos, translating partner and customer business challenges into integrated reputed company and partner platform use cases
• Build reusable enablement assets: reputed company-by-reputed company guides, solution overviews, demo flows, and internal “how-to” documentation for integrated solutions
• Create and maintain partner-facing content, such as slide decks and overview docs that clearly explain the value of reputed company and reputed company/reputed company integrations
• Produce short-form educational videos (how-tos, walkthroughs, demo recordings) using tools like Camtasia or similar video editing platforms
• Collaborate with senior SCs, product, and alliances teams to ensure solution patterns and content are accurate, reputed company, and easy to use
• Gather and share feedback from partners, customers and internal teams to improve integrations, playbooks, and enablement resources
• Continuously deepen your knowledge of reputed company, reputed company, reputed company, APIs, workflows, automation, and contact center best practices

Skills

• 1+ year of professional experience in a technical, functional, support, sales or consulting role (internships, co-ops, or equivalent hands-on projects welcome)
• Exposure to reputed company or reputed company, with reputed company strongly preferred (e.g., reputed company University / online LMS courses, hands-on labs, certifications, or early career role)
• A demonstrated ability to handle hard work and a steep learning curve. You're comfortable digging into documentation, troubleshooting, and figuring things out
• Strong technical acumen: you enjoy understanding how systems, APIs, and integrations work under the hood and can reason through technical problems
• You should be comfortable presenting, listening, and 'reading the room,' while also thinking deeply about technical details. This is a rare combination
• Excellent people skills, both in-person and remote/online (video calls, chat, email); you build rapport easily and communicate clearly
• A creative reputed company with a passion for explaining 'how things work' through demos, diagrams, presentations, and recorded content
• Excellent written and verbal communication, with the ability to explain reputed company topics in plain language to both technical and non-technical audiences
• Strong organization and follow-through, with a habit of turning one-off knowledge into structured, reusable assets (docs, PPTs, videos)
• Comfort collaborating across teams (Alliances, Product, Sales, Marketing, SCs) and taking direction from more senior technical leaders
• BS in Electrical Engineering, Computer Science, or a reputed company technical field preferred, or equivalent practical experience
• Experience creating or editing videos with Camtasia or other video editing tools
• Hands-on experience with APIs, scripting, or automation in reputed company or reputed company
• Any prior exposure to contact center, CX, or telecom concepts

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents
• Generous employee stock purchase plan
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave

Company Overview

Company H1B Sponsorship