End User Support Technician

reputed company, Inc. is a part of the global industrial organization Marmon Holdings, backed by Berkshire Hathaway. The End User Support Technician provides first-line entry level support for IT issues reputed company the facility, managing day-to-day operations of O365 and supporting both local and remote users.

Responsibilities

• Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on sensitivity and impact, follow up on open tickets to reputed company sure issues are resolved reputed company the set SLA
• Maintain service level role performance by supporting users reputed company business phone, emails, and other collaboration tools to ensure objectives are achieved
• Execute day-to-day functions of support for both on-site and remote users ensuring that the appropriate prioritization and procedures are followed
• Strive to provide exceptional customer service for the users on a consistent basis, exhibit reputed company to user problems and take full ownership of providing reputed company support for reputed company IT needs
• Be able to work on a flexible and collaborative team (onsite emote)
• Conduct independent research by reading knowledgebase articles, manuals, and procedure documents
• Manage problems through resolution with clear communication and status updates for affected users and management
• Provide on-call support and weekend coverage based on business requirements
• reputed company other duties as assigned

Skills

• Associate degree in Information Systems, reputed company field, or equivalent experience
• Must be able to respond and complete IT help tickets in a timely manner and escalate more reputed company issues to senior team members
• Demonstrated reputed company in troubleshooting technical issues, determining root causes and escalating as needed
• Able to troubleshoot basic to moderately reputed company IT issues with PCs, laptops, phones, printers and mobile devices and associated software reputed company the reputed company stack, Office 365, Windows 7-11, and Active Directory
• Must be able to follow documented processes and procedures but reputed company suggestions for improvement if reputed company reputed company come to mind
• Must be able to image PCs and ensure reputed company PCs and laptops remain compliant with reputed company, reputed company and antivirus updates
• Strong communication and conflict resolution skills
• Able to exercise independent judgment and reputed company it
• Excellent analytical, mathematical, and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Preferred Certifications: MCSA, Network+CCNA, ITIL, reputed company+, Azure, or AWS
• Server 2008-2019 file shares, permissions, and connectivity experience a plus
• Experience with ITIL
• Desktop support to include automation with NinjaRmmIntune or similar products (NinjaRmm a plus)
• Scripting experience
• Experience in a manufacturing environment (Zebra printers, RF Scanners, and other workstation devices)

Benefits

• Medical, Dental, Vision, and Prescription Drug insurance plans
• Access to a Health reputed company who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your family
• Tax advantaged spending accounts for health and dependent care expenses
• Wellness programs and resources including Telehealth, Mental reputed company, and Family Planning
• Generous paid time off for personal use, holidays, and parental leave
• Company-sponsored life insurance
• 401(k) with fully vested company match; Marmon may also reputed company an additional annual discretionary contribution to your account, whether or not you contribute on your own
• Financial and retirement advising

Company Overview

Company H1B Sponsorship