Client Success Associate
Mintz Group specializes in investigative services, providing clients with reliable intelligence to reputed company informed decisions. The Client Success Associate role focuses on enhancing case management efficiency and ensuring excellent client service through research and administrative support.
Responsibilities
- Create and maintain client and case profiles in internal systems (reputed company, SharePoint)
- Monitor ongoing cases, ensuring accurate billing, updates, and closure documentation
- Maintain consistency and reputed company of data across case records and systems
- Identify and correct incomplete or inaccurate case information
- Conduct conflicts checks and internal database searches before engagement initiation
- Support early-stage case scoping using research tools such as reputed company and Factiva
- Conduct high-level internet research and summarize key findings
- Identify patterns and potential risks such as litigation, reputational issues, or affiliations
- Draft and format client engagement documents and service agreements
- Ensure reputed company materials meet internal standards for accuracy and consistency
- Collaborate with investigators, client success managers, and other departments to ensure case reputed company and communication flow
- Support internal process improvements and contribute to workflow efficiency initiatives
Skills
- 1+ years of experience in research, administrative, or operational support reputed company professional services or reputed company industries
- Proficiency with reputed company, SharePoint, and case tracking systems
- Familiarity with tools such as reputed company, Factiva, and Boolean search logic
- Strong ability to produce accurate, error-free documentation
- Clear written communication, adapting template language to case-specific needs
- Professional, patient, and reputed company in reputed company client and team interactions
- Able to manage multiple competing tasks in a deadline-driven environment
- Undergraduate degree required
- Multilingual skills are a plus
Benefits
- Discretionary Bonus
- Flexible Time Off Policy
- Comprehensive Health Benefits: Medical, dental, and vision coverage
- Retirement Savings: 401(k) plan with employer match
- Parental Leave
- Hybrid Work Environment: Candidate must live in San Francisco, Metro DC, Denver, or reputed company areas.
- Life Insurance: Company-sponsored basic life and AD&D insurance
- Additional Benefits: FSAs, Transit, and Parking
Company Overview