[Remote] Outbound Sales Specialist (Telecommunications) - Remote

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is committed to attracting and growing the best talent in a people-focused environment. They are seeking an Outbound Sales Specialist who will connect with customers, analyze their needs, and offer customized solutions to support their suite of products and services.

Responsibilities

• Connect with customers from coast-to-coast
• Conduct outbound calls for customer retention, sales, and services
• Promote and recommend the latest products and services to customers on outbound sales queues
• Manage call flows, provide first call resolution and satisfying customer expectations
• Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions
• Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives
• Meeting key performance indicators
• Following up with customers to ensure customer satisfaction and expanding sales opportunities
• Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own
• Accurately resolve customer questions with a high level of professionalism
• Accurately document customer interactions within the appropriate systems
• Communicate effectively to customers regarding account information, products, pricing, promotions, etc
• Maintain a high level of competition and product knowledge
• Maintain a high level of confidentiality
• Other job tasks as required

Skills

• Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is mandatory
• A flexible schedule (including evenings and weekends)
• An ability to build rapport with customers
• An ability to navigate multiple computer systems
• An ability to work in a target-driven environment
• A secure area to store company and customer related information
• Power outlets for both a PC and Monitor
• High Speed internet (10MB or greater)
• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-Fi
• Apple or Android phone (not Mandatory)

Benefits

• Attractive Monthly Compensation Plans with no minimum sales threshold
• Incremental monthly incentive programs for sales performance delivery
• EPP (Employee Purchase Plan) with material monthly discount post 6 months employment.
• Several local and national discount programs accessible through our Employee Perks Program

Company Overview