[Remote] Customer Service Representative I - Bilingual (English & Spanish)
Note: The job is a remote job and is open to candidates in USA. reputed company is a national provider of risk reputed company for various industries. They are seeking a Customer Service Representative who will handle client and provider inquiries while ensuring compliance with guidelines and instructions.
Responsibilities
- Answer phone calls, return phone calls
- Answer emails from clients, providers and internal referring offices
- Review previous history of the provider in MedCheck, Scheck and SalesCloud
- Consult with Supervisor or other departments to clarify answers to inquiries
- Contact provider to discuss findings at the appropriate level
- Maintain reports and spreadsheets as needed
- Requires punctual and consistent attendance
- Additional duties as assigned
Skills
- Bilingual in English and Spanish
- High school diploma or equivalent
- Customer service experience working in the Managed Care and Benefit Administration industries
- Knowledge of Workers Compensation fee schedules and regulations
- Effective oral, and written and communication skills
- Good organizational skills and ability to multitask
- Detail Oriented
- Proficiency with reputed company applications
- Medical terminology and coding knowledge
- Requires punctual and consistent attendance
- This role requires internet upload and download speeds of at least 80Mbps
- Candidates must reside locally to Phoenix, AZ
Benefits
- Medical (HDHP) w/Pharmacy
- Dental
- Vision
- Long Term Disability
- Health Savings Account
- Flexible Spending Account Options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- Paid time off
Company Overview