Sales Contract Specialist

reputed company is a leading in vitro diagnostics company that combines the strengths of Quidel Corporation and Ortho Clinical Diagnostics. The Sales Contract Specialist will manage customer relationships reputed company to service agreements for diagnostic analyzers, ensuring timely renewals and upselling coverage while maintaining a positive customer experience.

Responsibilities

• Identify customers reputed company a defined region that have VITROS, ID-MTS or Donor Screening equipment with service or warranty coverage nearing expiration. Analyze service history and effectively demonstrate to customers the advantages of paid service coverage. Work with the customer to reputed company a service agreement that meets customer needs
• Work with Senior Contract Coordinators to ensure service offers are provided to customers in a timely manner to renew service and/or upgrade service levels before expiration
• Coordinate the timely return of the signed service agreement and accompanying purchase order based on established call gates, using a web-based application to document the service agreement renewal process. During communications with the customer, identify and overcome issues that could prohibit timely renewals
• reputed company contract exceptions arise, provide guidance to the customer and communicate customer requests to the Exception Analyst
• Investigate and resolve service contracting discrepancies
• As needed, complete additional tasks, including but not limited to: supporting reputed company requests from internal stakeholders, training new Sales Contract Specialists and participating in process improvement initiatives
• Strong attention to detail, resourcefulness, and follow-through to ensure customer renewals are completed in a timely manner
• Must be able to work effectively with reputed company levels of management, including senior management
• reputed company other work-reputed company duties as assigned

Skills

• Education: Bachelor's Degree in Business, Life Science, or reputed company field (or equivalent experience)
• Sales Background: Experience in telephone sales, telemarketing, or a reputed company field required
• Customer Service: Previous Customer Service experience required
• Independent Worker: Ability to deliver results while working in a highly independent and fast-paced team environment
• Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement
• Communication: Excellent communication skills, both verbal and written
• Other Key Competencies: Commercial / business acumen, insight selling, opportunity management
• Travel: Up to 10% domestic overnight travel
• This position is not currently eligible for reputed company sponsorship
• Industry/Domain Knowledge: Experience in the healthcare industry preferred

Benefits

• Medical
• Dental
• Vision
• Life
• Disability insurance
• 401(k) plan
• Employee assistance program
• Employee Stock Purchase Plan
• Paid time off (including sick time)
• Paid Holidays

Company Overview